MyRemoteTeam Inc
Information Technology Operations Specialist
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Enterprise IT Operations Expert – Short-Term AI Evaluation Project
Location: United Kingdom / UK
Engagement: Short-term contractual / Expert Review
Duration: October 2–5
Time Commitment: Approximately 5–10 hours + 30–60 minute discussion
About the Project
We are seeking an experienced Enterprise IT Operations / IT Service Delivery professional to support a short-term expert review project for an AI evaluation program. The assignment involves reviewing a detailed internal IT operating specification for a fictional mid-sized software company and determining whether its processes, systems, controls, and service-management practices could realistically operate within a UK enterprise technology environment.
This is a specialist human expert evaluation assignment, rather than a conventional service-desk position.
Responsibilities
The selected expert will review the IT operating specification and identify:
- Operational errors, gaps, and contradictions
- Unrealistic IT processes or workflows
- Missing controls and operational steps
- Joiner, mover, and leaver process issues
- Identity and access-management concerns
- Service Desk and ITSM process issues
- SaaS administration and licensing considerations
- Endpoint and device-management concerns
- Migration and continuity issues
- Ownership and approval ambiguities
- UK/US data-handling considerations
- Boundaries between Enterprise IT, Security, People Operations, and application owners
The expert will record material findings in a structured workbook and participate in a 30–60 minute discussion regarding the findings.
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Mandatory Requirements
- 5+ years of Enterprise IT Operations experience
- Minimum 2 years designing, leading, or owning Service Desk / End-User IT processes
- Hands-on IT Operations experience within the last 3 years
- Experience supporting internal IT within an organization of approximately 500–5,000 employees
- Hands-on experience within a UK operating environment/company
- Strong internal IT / employee technology experience
- Excellent written English (C1+)
Technical Experience
Experience with several of the following is highly relevant:
- Microsoft Entra ID / Azure AD
- Microsoft 365 administration
- MFA and authentication management
- Group-based licensing
- Joiner-Mover-Leaver processes
- Access provisioning / deprovisioning
- Temporary and privileged access
- Jira Service Management
- ServiceNow
- ITIL / ITSM
- Incident and request management
- Change management
- Slack administration
- GitHub Enterprise
- Salesforce
- Figma
- Zoom
- Confluence
- Google Workspace
- Intune
- Jamf Pro
- IT asset and license management
- Google Workspace → Microsoft 365 migration
Relevant Job Titles
We welcome professionals with backgrounds such as:
- IT Service Delivery Manager
- IT Operations Manager
- IT Service Desk Manager
- Head of IT Operations
- IT Operations Lead
- Workplace Technology Manager
- End User Computing Manager
- Senior Service Desk / End-User Services Lead
- Senior IT Systems Administrator – Workplace / SaaS
- ITSM Process Lead
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What We Are Looking For
The ideal expert has personally owned, designed, or managed internal IT services within a UK technology/software organization. You should be comfortable assessing whether processes involving:
- Identity → Access → Applications → Devices → ITSM → Licensing → Incidents → Changes → Migration → Offboarding
would actually work in a real enterprise environment. Experience with a distributed workforce, contractors, and multiple offices is particularly relevant.
Not Suitable For This Assignment
This opportunity is not intended for professionals whose experience is limited to:
- First-line ticket handling without process ownership
- External/customer technical support
- Network or data-centre operations only
- Infrastructure-only roles without End-User IT
- DevOps/software development without internal IT responsibilities
Deliverables
The selected expert will:
- Review the assigned IT operating document
- Complete the expert comments workbook
- Identify material operational issues and missing processes
- Explain practical consequences and credible alternatives
- Participate in a 30–60 minute expert discussion
No coding is required. Candidates should not share confidential information from their current or previous employers.
If you have substantial hands-on experience designing and operating internal Enterprise IT services in a UK environment, we invite you to apply.
Email: sajid.ahmed@truelancer.com
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