La Fosse
Information Technology Service Delivery Manager
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IT Service Delivery Manager (Contract)
Location: London (Hybrid – 2 Days Onsite)
Rate: Up to £450 per day
Contract: 3 Month Initial Contract
An exciting opportunity has arisen for an experienced IT Service Delivery Manager to join a leading global organisation. This IT Service Delivery Manager role is ideal for someone who thrives in fast-paced, high-availability environments and is confident owning end-to-end service delivery across complex sites. Experience in Media, Entertainment or Creative sectors would be highly beneficial.
As an IT Service Delivery Manager, you will play a critical role in ensuring IT services are delivered efficiently, securely, and aligned with business objectives across multiple locations.
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The IT Service Delivery Manager will collaborate closely with internal teams, senior stakeholders, and third-party vendors. This IT Service Delivery Manager position is perfect for someone who combines strong ITIL expertise with excellent stakeholder engagement skills.
Key Responsibilities
- Own IT service delivery across sites, ensuring performance, availability, and business alignment
- Lead incidents and major incidents through to resolution with clear stakeholder communication
- Manage SLAs, KPIs, service reporting, and service transition into BAU
- Oversee MSPs, ensuring SLA compliance and delivery standards
- Identify risks across operations, security, and compliance
- Contribute to governance (CAB, Service Reviews) and drive service improvements
- Partner with the business to align IT services with organisational needs
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Required Experience
- Proven IT Service Delivery / ITSM experience in complex environments
- Strong ITIL knowledge across core service lifecycle – Ideally ITIL Certified
- Experience with ITSM tools (e.g. ServiceNow, Zendesk)
- Broad technical understanding (infrastructure, cloud, networking, security)
- MSP management within SLA-driven environments
- Strong stakeholder communication skills
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