VirtueTech Recruitment Group
Information Technology Service Delivery Manager
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12-Month Fixed-Term Contract | Salaried Employee Position
A leading Wealth Management business is looking for an IT Service Delivery Manager to lead its Service Centre and Service Delivery function.
This is a highly visible role within Technology and it is responsible for ensuring IT services are delivered effectively across the business while leading the frontline support operation. You will work closely with Technology teams, business stakeholders and third party providers to drive service quality, manage incidents and continuously improve the IT experience.
You'll combine Service Desk leadership, IT Service Management and stakeholder engagement, acting as one of the key user facing representatives of Technology.
What You'll Be Doing
- Lead, develop and manage the Service Centre and Service Delivery teams, ensuring a high-quality and responsive IT support service.
- Oversee ITSM activities including incidents, service requests, problems and escalations, ensuring services are delivered within agreed SLAs.
- Own the Major Incident process, coordinating technical resolver groups, managing stakeholder communications and leading post-incident reviews.
- Drive effective IT Service Delivery, ensuring services are delivered in line with ITIL processes and internal governance standards.
- Own Joiner, Mover and Leaver (JML) and Identity & Access Management processes.
- Lead the Change Enablement process and coordinate Change Advisory Board (CAB) meetings.
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What They're Looking For
- Proven experience in an IT Service Delivery, IT Service Management or Support leadership role.
- Experience leading and developing IT Support or Service Desk teams.
- Strong understanding of ITIL and IT Service Management practices.
- Demonstrable experience managing Major Incidents, Incident Management and stakeholder communications.
- Experience overseeing Change Management and CAB processes.
- Familiarity with technologies such as Windows, Active Directory, Microsoft 365, SCCM and Intune.
- Previous experience working in a professional services or regulated environment would be beneficial.
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Please note that this role requires hybrid working in London and cannot sponsor VISA.
Additionally, this is a FTC role (12 months) looking at the £75,000 annual salary at the top range so please be aware this is something you are comfortable with as an arrangement.
If interested, feel free to apply or email me at tomasz@virtuetech.io for more information
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