Bayfields Opticians and Audiologists
Information Technology Service Desk
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IT Service Desk Analyst
Fully office based in Esholt (BD17)
Monday-Friday 09.00-17.30
We’re looking for an IT Service Desk Analyst to join our small central IT team supporting a growing multi-site business. This role sits between traditional service desk and operational IT support. You’ll be resolving day-to-day issues, building and deploying devices, managing user access, and helping keep our IT estate running smoothly. Most support is delivered remotely using modern tooling, with site visits only when genuinely needed.
You’ll be working closely with the Head of IT and will have real ownership of incidents from start to finish rather than simply passing tickets on.
What you’ll be doing:
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- Providing 1st line support across the business
- Troubleshooting issues remotely using our RMM platform
- Take ownership of incidents from initial report through to resolution
- Managing user accounts in Microsoft 365
- Supporting onboarding and leavers processes
- Visiting sites when remote resolution isn’t possible
- Helping improve how IT support is delivered
What we’re looking for:
- Experience in an IT support or service desk role
- Confident supporting Windows and Microsoft 365 environments
- Someone who takes ownership and sees issues through to resolution
- Strong communication skills with a variety of departments and a practical mindset
- Comfortable working in a small, hands-on team
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What we can offer:
- 5 weeks’ holiday, plus bank holidays
- An additional day’s holiday for your birthday each year.
- Company pension scheme.
- Cycle to work scheme.
- Simply Health Medical Insurance.
- Staff discounts (including an annual £375 voucher to spend on a pair of glasses or sunglasses after your probation).
- Friends and family discounts (eye-tests; glasses; sunglasses & hearing tests)
This is a great opportunity for someone who enjoys variety and wants exposure to more than just ticket handling. You’ll be part of a small team where your work genuinely makes a difference and where you’ll have the chance to grow as the business evolves.
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