Galaxi Consulting Group
Information Technology Service Management Consultant
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🚨 Contract Opportunity – Service Monitoring | London 🚨
We are hiring for an experienced Service Monitoring / ITSM professional for a 6-month contract based in London – Paddington area.
🔹 Role Details
- Role: Service Monitoring / SIAM
- Location: London – Paddington area
- Working Model: Hybrid
- Contract: 6 months
- Employment Type: Contract only
- Budget: £430–£480/day
- Positions: 1
- Experience: 8–15 years
🔹 Key Skills Required
- Service Monitoring & Event Management
- ITSM / SIAM Operations
- Incident & Major Incident Management
- Change & Problem Management
- Service Assurance
- ITIL processes
- Multi-vendor / multi-supplier environment
- ServiceNow ITSM & Event Management
- Monitoring / Observability platforms
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🔹 Tools / Technologies Experience with one or more of:
- ServiceNow
- Dynatrace
- AppDynamics
- Splunk
- Azure Monitor
- Datadog
- SolarWinds
- Grafana
- Elastic
- Moogsoft
- Power BI
- SQL & Advanced Excel
🔹 What We’re Looking For Candidates should have strong experience in:
- Enterprise-scale IT Service Management
- Proactive monitoring and alert management
- Event correlation and alert-noise reduction
- Service performance, KPI & SLA reporting
- Stakeholder and supplier management
- Major incident / crisis management
- Continual Service Improvement
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📍 London / Paddington | Hybrid | 6 Months Contract
📩 Interested candidates can share their updated CV along with current location, notice period, work authorization and expected daily rate.
Important: Please do not apply if you are currently working with the end client.
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