Office for National Statistics
Information Technology Service Management Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
IT Service Manager - Cloud Platforms
Location: Newport, Titchfield
Salary: £41,985 - £47,121
Working Patterns: Flexible working, Full-time, Job share, Part-time, Compressed hours
As a IT Service Manager within the Corporate Platform Engineering branch of Digital Services, you will be part of the Corporate Platform Enablement Team which provides technical oversight, Delivery and Service Management for the Platform Engineering branch of Corporate IT Services. The team will work closely across Divisions and Directorates and will support multiple areas including Compute, Storage and Backup, Build and Deploy, Connectivity and Infrastructure Services, working alongside Engineers, Architects and Delivery Managers to mature the Platform Enablement service which is the 'front door' to platform Engineering for Digital Services.
You will work with technical teams across cloud, infrastructure and connectivity services to define service offerings, standards, support boundaries and shared responsibilities. The role offers opportunities to develop knowledge of platforms such as AWS, Google Cloud, Azure and Broadcom while ensuring services remain reliable, secure and supportable.
You will establish meaningful KPIs and success criteria, using service performance, operational insight and customer feedback to measure effectiveness and drive continual improvement. As a point of contact for customers across the organisation, you will build trusted relationships, champion the customer experience and ensure that services have clear ownership, service-level expectations, operational readiness and escalation routes. You will also provide assurance for change, service transition and major incidents, ensuring that service management considerations are embedded throughout the platform lifecycle.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Responsibilities
As an IT Service Manager, you will:
- Develop and mature the Platform Enablement service, defining its service offer, standards, support boundaries and continual improvement priorities.
- Provide IT service management across public cloud, private cloud, data centre, connectivity and shared infrastructure services.
- Establish meaningful KPIs, service-level expectations and success criteria, using them to demonstrate the effectiveness and value of Platform Enablement.
- Monitor and report on service performance, bringing together service health, availability, change outcomes, operational risks, customer feedback and improvement activity.
- Build and maintain trusted relationships with customers and senior stakeholders across the wider organisation, acting as a point of contact for Platform Enablement.
- Champion the customer experience, ensuring that services are accessible, responsive and designed around clear customer needs and organisational outcomes.
- Embed the Corporate Platform Engineering shared responsibility model, ensuring that service ownership, support boundaries, accountabilities and escalation routes are understood and documented.
- Use incidents, problems, service and customer feedback data to identify recurring issues and prioritise improvements.
- Provide service advocacy and support during major incidents and significant service issues, coordinating customer communications, escalation and post-incident learning across the relevant service teams.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
In return we offer:
- Hybrid working
- A market leading pension scheme - our employer contribution rate is around 28%
- A choice of working patterns: full-time, part-time, job-share.
- Maternity, adoption or shared parental leave of 26 weeks full pay (subject to qualifying criteria)
- Employee Assistance Programmes
- Diversity Network Groups
- Mental Health Allies
- Civil Service Sports and Social club
- Generous holiday allowance – 25 days annual leave, rising to 30 days after 5 years service in addition to 9 public holidays
For more information about this role please Log into to Civil Service Job
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location