WPR
Information Technology Support Analyst
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London | Inside IR35 | Up to £27 per hour | 12-month contract
A leading insurance services business is looking for an IT Support Analyst to join its growing IT function on an initial 12-month contract. The role will provide 1st and 2nd line support to approximately 900 users across a varied client base, offering exposure to a broad range of technologies and support requirements.
This is a hands-on role suited to someone with a few years of IT support experience who is keen to develop their technical skills in a busy, multi-client environment. The role will initially be fully office-based before moving to a hybrid working pattern.
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Key Responsibilities
- Provide 1st and 2nd line IT support to approximately 900 users across multiple client environments
- Troubleshoot and resolve a broad range of hardware, software, access and technical issues
- Support users across different client locations, adapting to varied requirements and priorities
- Work across a technology stack including Active Directory, Microsoft 365, Exchange and Citrix
Key Requirements
- Up to 3 years' experience within an IT support/service desk environment
- Strong troubleshooting skills with experience providing 1st and/or 2nd line support
- Experience with Microsoft 365, Active Directory and/or Exchange; Citrix experience would be beneficial
- Comfortable working predominantly on-site and keen to develop across a broad technology environment
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Additional Information
- 12-month initial contract, with potential for a permanent opportunity for strong performers
- Inside IR35
- Up to £27 per hour
- London-based
- Fully office-based for the first 2 months, moving to 4 days per week in the office
- Occasional weekend work may be required
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