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Information Technology Support Analyst
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IT Support Analyst (2nd Line) – Luxury Fashion HQ
Step into tech at the heart of a global luxury fashion house! We’re recruiting on behalf of an iconic luxury fashion house for a confident, outgoing IT Support Analyst to deliver premium 2nd line support in a fast-paced, design-led environment. This is a high-visibility, people-facing role - ideal for someone energetic, proactive and comfortable being on the floor, not behind a desk.
What You’ll Do
- Deliver high-quality 2nd line IT support to internal teams (face to face, phone & email)
- Own incidents and requests end-to-end using ServiceNow, meeting SLA targets
- Communicate clearly and confidently with users at all levels, including senior leadership
- Support laptops, mobile devices, meeting rooms and collaboration tools
- Install, image and deploy laptops, iPhones, iPads & MacBooks
- Troubleshoot hardware, software and basic network issues
- Create knowledge articles and actively share best practice
- Work closely with business users, third parties and IT colleagues across sites
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Tech You’ll Work With
- Microsoft Active Directory, O365, Intune & Azure
- Teams & meeting room technology
- Windows & Apple device builds and support
- Remote support tools (Bomgar, RDP)
- Printing & scanning (MFP/MFA/Zebra)
- Basic networking knowledge
You Are
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- Extroverted, approachable and confident - you enjoy talking to people
- Hands-on and proactive - this is not a passive or work-shy role
- Excellent verbal and written communication skills
- Comfortable in a fast-paced, high-expectation environment
- ITIL v3 Foundation (minimum)
- Organised, detail-focused and reliable
- Interest or experience in luxury fashion or premium brands is a plus
- Smart business appearance and pride in presentation
Interested?
If this sounds like you, we’d love to have a chat! Please apply only if you have permanent right to work in the UK. Unfortunately, we are unable to provide visa sponsorship for this role.
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