Searchstone Ltd
Information Technology Support Analyst
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Customer & IT Support Advisor
Full Time | Office Based (Solihull) | Must be able to drive
Are you confident with customers, great at building relationships and comfortable with technology?
We’re recruiting a Customer & IT Support Advisor to join an established software and technology business supporting the health, fitness and leisure sector. This is not just an IT helpdesk role. You’ll build relationships with business owners, managers and their teams, becoming a trusted point of contact for technical support, advice and training.
What you’ll be doing
- Building strong, long-term relationships with customers
- Providing friendly, confident software and hardware support
- Troubleshooting issues and taking ownership through to resolution
- Explaining technical solutions clearly to non-technical customers
- Delivering product support and training
- Coordinating hardware installations with engineers
- Working closely with internal customer service, development and commercial teams
- Occasionally visiting customers across the UK and Ireland
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What we’re looking for
Customer engagement and relationship-building skills are a must. You’ll be confident speaking with customers, able to build rapport quickly and genuinely enjoy helping people.
You’ll also have:
- Previous customer service, account support or IT support experience
- A confident and professional telephone manner
- Strong communication and problem-solving skills
- Good general IT knowledge, including Windows 10/11 and Microsoft Excel
- A proactive attitude and the confidence to use your own initiative
- The ability to stay organised and prioritise during busy periods
- A genuine interest in technology and learning new systems
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Knowledge of Raspberry Pi, Python, Windows Command Prompt or Linux would be a bonus, but isn’t essential. This could be a great fit for someone from a customer service or account support background who is naturally tech-savvy, as well as someone already working in IT support who particularly enjoys the customer-facing side.
If you’re great with people, enjoy building customer relationships and love solving problems, we’d like to hear from you. Apply today.
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