Black Swan Group
Information Technology Support Analyst
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IT Support Analyst – Asset Management
Location: London
Working Pattern: Hybrid – 3 days office / 2 days remote
Salary: Competitive, dependent on experience
The Opportunity
Our client, a highly regarded asset management firm based in London, is looking to hire an experienced and personable IT Support Analyst to join their technology team.
You will provide hands-on 1st and 2nd line IT support, working across a predominantly Microsoft environment and supporting users across the business, from day-to-day desktop issues through to Microsoft 365, Azure, Active Directory, Intune and SharePoint.
Key Responsibilities
- Provide high-quality 1st and 2nd line IT support to users across the firm.
- Diagnose and resolve hardware, software, desktop and connectivity issues.
- Support and troubleshoot Windows 11 desktops and laptops.
- Provide day-to-day support across Microsoft 365, including Outlook, Teams, OneDrive and Office applications.
- Administer and troubleshoot Azure / Microsoft Entra ID, including user accounts, authentication and access.
- Manage users, groups, permissions and policies within Active Directory.
- Support SharePoint Online, including sites, permissions and document access.
- Manage and support devices through Microsoft Intune, including deployment, configuration, compliance and troubleshooting.
- Support laptops, desktops, mobile devices, printers and other IT equipment.
- Manage user onboarding and offboarding, including account provisioning and equipment allocation.
- Troubleshoot VPN, networking, Microsoft Teams, Outlook and other business-critical applications.
- Log, manage and prioritise incidents and service requests through the firm's ITSM platform.
- Escalate complex technical issues to the appropriate infrastructure, security or application teams.
- Maintain accurate technical documentation and knowledge-base articles.
- Assist with software deployment, patching, endpoint management and security initiatives.
- Contribute to IT projects and ongoing improvements across the firm's technology environment.
- Ensure all support activity meets the firm's security, compliance and confidentiality requirements.
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About You
You will ideally have:
- Previous experience in an IT Support Analyst, Desktop Support or 1st/2nd Line Support position.
- Strong practical experience supporting Microsoft 365 and Windows 11.
- Good knowledge of Active Directory and Entra ID.
- Hands-on experience with Microsoft Intune and modern endpoint management.
- Experience supporting SharePoint Online and Microsoft Teams.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- A professional, proactive and service-focused approach.
- The ability to prioritise and manage multiple requests in a fast-paced environment.
- Strong attention to detail and an understanding of the importance of security and confidentiality.
- Experience within asset management, investment management, banking, financial services or another professional-services environment would be advantageous.
- Bloomberg experience would be a significant plus.
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Why Join?
This is a great opportunity to join an established asset management business where technology is critical to the day-to-day operation of the firm.
The role offers exposure to a broad Microsoft technology environment, a varied user base and the opportunity to develop your technical skills within a professional financial-services setting.
The position operates on a hybrid basis, with three days per week in the London office and two days remotely.
Apply now to find out more about the role and the client.
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