Sanderson
Information Technology Support Analyst
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Service Support Analyst | Buckinghamshire | Up to £40,000 + Bonus
We’re looking for a Service Support Analyst to join an established technology team within a financial services organisation, providing 1st and 2nd line support while gaining exposure across Microsoft 365, Azure Virtual Desktop, Cyber Security and technology projects.
This would be a great opportunity for someone with a strong Microsoft support background who enjoys troubleshooting, working directly with users and taking ownership of issues from start to finish.
What you'll be doing
- Providing 1st and 2nd line IT support across incidents and service requests
- Troubleshooting Windows 11, Azure Virtual Desktop (AVD), Microsoft 365, Teams, Exchange Online, OneDrive, SharePoint and Copilot
- Supporting laptops, remote users and office technology
- Managing joiners, movers and leavers and user access
- Responding to Cyber Security alerts and supporting security controls
- Working closely with third-party technology and infrastructure suppliers
- Supporting Information Security and Data Protection activities
- Getting involved in technology rollouts, user training and testing
- Supporting the end-to-end delivery of smaller technology projects
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What we're looking for
- Previous experience within IT Support, Service Desk or Technical Support
- Hands-on experience with Microsoft Azure and M365 technologies
- Experience supporting AVD, Teams, Exchange Online, OneDrive and SharePoint
- Strong troubleshooting and problem-solving skills
- Good communication skills and confidence supporting non-technical users
- Someone who enjoys taking ownership and wants to broaden their technical exposure
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Experience with ITIL, Managed Service Providers, Information Security/Data Protection or Microsoft certifications would be beneficial.
The package
📍 Buckinghamshire – hybrid working, 4-5 days per week on-site
💰 Up to £40,000 depending on experience
🎯 Discretionary bonus – 7.5% OTE / up to 15%
🏖️ 28 days annual leave + bank holidays
⏰ 35-hour working week
💼 Generous pension contribution
❤️ 4x salary Life Assurance
📚 Professional qualification and study support
If you're working in IT Support and want to move into a role offering broader exposure across cloud, cyber security and technology delivery, I'd love to hear from you.
Apply now or drop me a message!
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