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Information Technology Support Analyst
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IT Support Analyst
£31,000 | London EC1 | Five days onsite | Rotating 8:30am-5:30pm and 9:00am-6:00pm
Do you already live within a realistic daily commute of London EC1?
Do you have commercial first-line IT support experience covering Windows 10/11, Intune, Active Directory and Microsoft 365?
Have you personally configured equipment and accounts for new starters?
Please read before applying
This is an office-based, early-career first-line IT support position. You must be able to attend the London EC1 office five days per week and work both stated shifts on rotation.
The role is intended for someone with approximately one to three years' relevant commercial experience. It is not a senior, third-line, infrastructure, application-support or cybersecurity position.
You must already have the right to work in the UK without sponsorship. Remote working, relocation and sponsorship are not available.
Applications that do not demonstrate the essential technical experience listed below will not be progressed.
The opportunity
You will provide day-to-day technology support to more than 200 employees and contractors, working directly with the Head of IT and alongside an external service provider.
This is a practical, user-facing position. You will action tickets, resolve hardware and software problems, prepare devices and accounts, conduct new-starter inductions and provide approachable face-to-face support.
There will also be opportunities to assist with recurring technical problems, documentation, endpoint administration and wider IT projects. The central requirement, however, is dependable ownership of everyday first-line support.
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What you will do
- Provide first-line and occasional second-line support by telephone, email and face-to-face
- Log, categorise, prioritise and action support tickets
- Troubleshoot Windows 10/11 hardware, software and connectivity problems
- Enrol, configure and support devices through Microsoft Intune or Endpoint Manager
- Administer users, groups and mailboxes through Active Directory and Microsoft 365
- Prepare laptops, accounts, peripherals and access for new starters
- Conduct new-starter IT inductions
- Manage leaver and contractor equipment
- Maintain accurate hardware, software and asset records
- Install, configure, repair and replace IT equipment
- Support basic DNS, DHCP, Wi-Fi, VPN and network-connectivity issues
- Contribute to support documentation and the internal knowledge base
- Identify recurring problems and help implement lasting fixes
- Assist with office and site technology setups
- Travel to other UK company locations occasionally when required
Essential experience
Your CV must clearly demonstrate:
- At least one year of commercial first-line IT support experience
- Practical Windows 10 and Windows 11 troubleshooting
- Hands-on Microsoft Intune or Endpoint Manager experience
- Active Directory user administration
- Microsoft 365 account or mailbox administration
- Ticket logging, prioritisation, updating and resolution
- Laptop, desktop and peripheral configuration
- New-starter account or equipment setup
- Remote-support tools
- Basic networking knowledge
- Exposure to a Windows Server environment
- Professional face-to-face support for non-technical users
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General IT knowledge, qualifications or cybersecurity training without this practical support experience will not be sufficient.
Additional useful experience
- Jira or Jira Service Management
- IT asset management
- User training or induction delivery
- Knowledge-base and technical-documentation creation
- Endpoint security and cyber-security best practice
What is offered
The package includes approximately £31,000 salary, paid training and development, 23 days' holiday with annual increases available, life insurance, wellbeing support, volunteering days, fitness benefits and healthcare discounts.
Apply only if you meet the essential requirements, accept the salary and hours, and can commute to London EC1 five days per week.
No sponsorship or relocation offered.
Desired Skills and Experience
Essential: 1-3 years' commercial first-line IT support experience; Windows 10/11 troubleshooting; hands-on Microsoft Intune/Endpoint Manager; Active Directory and Microsoft 365 administration; ticket management; laptop and device configuration; new-starter setup; remote and face-to-face support; basic networking and Windows Server exposure. Must commute to London EC1 five days per week.
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