La Fosse
Information Technology Support Analyst
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1st/2nd Line IT Support Engineer
London | Hybrid
Up to £35,000 + Bonus + Excellent Benefits
Are you a customer-focused 1st/2nd Line IT Support Engineer looking for a varied role within a fast-paced global organisation?
Join a leading business within the sports, entertainment and creative sector, supporting 3,500+ users across multiple international locations.
You'll provide high-quality technical support across Windows, Mac, Microsoft 365 and cloud technologies, with plenty of opportunity to develop your skills.
What You'll Be Doing:
- Provide 1st and 2nd line support across hardware, software and networking.
- Manage incidents and service requests through an ITSM platform.
- Support Microsoft 365 and Active Directory administration.
- Provision and support Windows, Mac, iPhone and Android devices.
- Troubleshoot connectivity, remote access and user issues.
- Support onboarding, offboarding and hardware deployment projects.
- Liaise with third-party suppliers and escalate complex issues when required.
- Deliver excellent support to both office-based and remote users.
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What We're Looking For:
- Proven 1st/2nd line IT support experience.
- Strong Windows and Mac support experience.
- Microsoft 365 and Active Directory knowledge.
- Experience with ITSM/ticketing systems.
- Good hardware, software and network troubleshooting skills.
- Mobile device support experience.
- Excellent communication and customer service skills.
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Why Apply?
- Global sports, entertainment & creative environment
- Diverse Windows & Mac technology estate
- Strong progression and development opportunities
- Discretionary bonus + annual salary reviews
- 25 days holiday + bank holidays
- Private healthcare, life assurance & income protection
- Enhanced Christmas shutdown
- Summer Friday early finishes
- Flexible benefits and a collaborative team culture
If you're an ambitious 1st/2nd Line IT Support Engineer who combines strong technical troubleshooting with exceptional customer service, this is a great opportunity to join a genuinely exciting global organisation.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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