Ryder Reid Legal
Information Technology Support Coordinator
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Technology Support Coordinator
London | Full-Time | Office-Based
We're working with a leading international law firm to recruit a Technology Support Coordinator for its London office. This is an excellent opportunity for someone with around 3 years' IT support experience who is looking to take the next step beyond a traditional helpdesk environment and move into a more proactive, client-facing technology support role.
You'll work closely with lawyers and business services professionals, helping them make the most of the firm's technology platforms while delivering exceptional service and support.
The Opportunity
This role sits within a highly regarded IT team and offers a blend of:
- Technology support and troubleshooting
- User training and coaching
- Technology adoption and best practice guidance
- Process improvement and problem solving
- Stakeholder engagement across the business
You'll become a trusted point of contact for end users, helping to drive technology usage, improve efficiency, and enhance the overall user experience.
Key Responsibilities
- Provide hands-on support for a range of technologies, applications, and devices
- Assist users with Microsoft Office, document management systems, and other business-critical applications
- Deliver training, coaching, and guidance to improve technology adoption and user proficiency
- Respond to and escalate technical issues through the service management platform
- Work closely with wider IT teams to ensure efficient issue resolution
- Identify trends, recurring issues, and opportunities for process improvements
- Promote technology best practices, security standards, and firm policies
- Build strong relationships with stakeholders across the business and provide a high level of customer service
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What They're Looking For
- Approximately 3 years' experience in an IT support role
- Experience gained within a law firm, professional services environment, or other customer-focused organization would be advantageous
- Strong working knowledge of Microsoft Office applications
- Excellent communication and interpersonal skills
- A genuine passion for delivering outstanding customer service
- A positive attitude, willingness to learn, and strong problem-solving ability
- Highly organised with strong attention to detail
- Able to prioritise effectively and work calmly under pressure
- IT-related degree beneficial but not essential
Why Consider This Role?
- Opportunity to move beyond a traditional helpdesk position
- Exposure to a broad range of technologies and business stakeholders
- Supportive team environment with excellent learning opportunities
- High level of responsibility and visibility within the business
- Clear opportunity to develop your technical and professional skill set
- Competitive salary and benefits package
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Working Arrangements
- Location: London
- Office Attendance: 5 days per week
- Hours: Typically 8:30am-5:00pm or 9:30am-6:00pm, depending on business requirements and events
If you're an ambitious IT support professional looking for a role where you can build relationships, develop your technical expertise, and make a real impact within a prestigious international organization, we'd love to hear from you.
Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however, thank you for taking the time to apply.
Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
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