Venesky Brown
Information Technology Support Engineer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Floorwalker / Deployment Support Engineer
Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit a Floorwalker / Deployment Support Engineer for an initial 6 month contract on a rate of £200/day (Inside IR35). This role will be based in Glasgow.
Responsibilities
- Provide visible, onsite support to end users immediately following device deployment activity.
- Assist users with first log on issues, profile initialisation, and basic device familiarisation.
- Support users in reconnecting to the corporate network and verifying access to core services and applications.
- Provide calm, professional reassurance to users during periods of change, helping to reduce resistance and anxiety associated with device refresh.
- Support orderly user flows during deployment days to minimise disruption to services and operations.
- Act as the first on site point of contact for post deployment technical issues not captured during initial handover.
- Triage user issues effectively, determining whether they can be resolved through guidance or require escalation.
- Log and escalate issues via agreed support routes, including the Service Desk and Supplier support mechanisms, in line with processes.
- Ensure that issues are described clearly and factually to enable efficient resolution by downstream support teams.
- Identify recurring or systemic issues emerging across multiple users or sites.
- Differentiate isolated, user specific issues from wider deployment or configuration problems.
- Provide structured feedback to logistics leads and programme management to support corrective action.
- Contribute to avoiding repeat failures by feeding lessons learned into future deployment planning.
- Work closely with site contacts, service managers and deployment teams to ensure local coordination during deployment activity.
- Maintain awareness of site-specific constraints and adjust support focus accordingly.
- Represent the organisation professionally at all times, reinforcing confidence in the deployment process.
- Maintain accurate notes and handovers where issues remain unresolved at the end of onsite support periods.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Essential Skills
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Proven experience providing end-user IT support in a live operational environment.
- Strong customer-focused approach with the ability to explain technical concepts clearly to non-technical users.
- Ability to remain calm and effective under pressure during high-volume deployment activity.
- Strong observation and analytical skills to identify patterns and trends from multiple small issues.
- Ability to follow defined processes and escalation routes with discipline.
- Willingness to work on-site across a range of locations.
Desirable Skills
- Experience supporting large-scale device rollouts or technology change programmes.
- Knowledge of corporate desktop and laptop environments.
- Familiarity with structured IT support or service management processes.
If you would like to hear more about this opportunity please get in touch.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills