Brio
Information Technology Support Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the Role
Brio Leisure is seeking to appoint a Technology Support Engineer to join the Technology team, based at Head Office, Brio Northgate.
The successful candidate will provide 1st and 2nd line technical support across Brio Leisure’s seven sites within the Cheshire West and Chester borough. This hybrid role will include both remote support and on-site support, working across a range of systems and services including Microsoft 365, Microsoft Entra ID, Microsoft Intune, Windows devices, networking, telephony, business applications, collaboration tools, and the Gladstone leisure management system.
The postholder will assist with day-to-day technical support, user account administration, device management, cyber security activity, digital transformation, service improvements, and technology projects. Regular travel between sites will be required.
Key Responsibilities
- Provide 1st and 2nd line IT support to colleagues across Brio Leisure, including remote and on-site support, ensuring incidents and service requests are managed effectively.
- Travel between Brio Leisure sites within the Cheshire West and Chester borough to provide on-site technical support where required.
- Troubleshoot and resolve issues relating to Microsoft 365, Windows devices, networking, telephony, meeting room technology, business systems, and the Gladstone leisure management system.
- Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Entra ID.
- Create and maintain user accounts, licenses, permissions, mailboxes, security groups, and access requests.
- Support the deployment and maintenance of desktops, laptops, mobile devices, and associated equipment, including the use of Microsoft Intune.
- Assist with cyber security activities, including patching, endpoint protection, vulnerability remediation, and policy compliance.
- Support technology projects, system upgrades, service improvements, and hardware refreshes.
- Support the organisation’s digital transformation by assisting with the implementation, adoption, and improvement of technology services.
- Maintain technical documentation, user guidance, and knowledge base information.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications, Skills and Knowledge
Essential criteria
- Microsoft 365 Fundamentals (MS-900), working towards MS-900, or equivalent practical knowledge of Microsoft 365 administration.
- Good understanding of Microsoft 365, Microsoft Entra ID, Active Directory, and device management within a Microsoft-based environment.
- Good communication and customer service skills, with the ability to support colleagues, stakeholders, and users at all levels with varying levels of technical knowledge.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable criteria
- Microsoft 365 Endpoint Administrator Associate (MD-102).
- Microsoft Teams Administrator Associate (MS-700).
- ITIL Foundation.
Experience
Essential experience
- Experience providing 1st and 2nd line IT support within a Microsoft-based environment.
- Experience supporting Microsoft 365 services, including Teams, Exchange Online, SharePoint, OneDrive, and Entra ID.
- Experience creating and managing user accounts, permissions, licenses, mailboxes, and group memberships.
- Experience supporting Windows devices, software installation, basic networking, and connectivity issues.
- Ability to troubleshoot technical issues, prioritize work, and communicate clearly with colleagues and suppliers.
- Ability to support users across multiple sites or departments.
Desirable experience
- Experience with Microsoft Intune, cyber security activity, technical documentation, or technology projects would be advantageous.
- Experience supporting business systems or leisure management software, such as Gladstone, would be advantageous.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location