Career Galaxee
Information Technology Support Engineer
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Company Description
Career Galaxee supports professionals in successfully transitioning into new careers through practical upskilling, hands-on projects, and structured career placement support. Its programs are designed to bridge the gap between learning and employment by combining industry-relevant training with real-world project experience. The organization helps individuals develop in-demand skills, strengthen their professional profiles, and prepare for opportunities in their target fields. Career Galaxee offers end-to-end career transformation services, including portfolio development, interview preparation, job search assistance, and ongoing mentorship. The mission is to turn career ambitions into real opportunities by providing the skills, experience, and guidance needed to move forward.
Role Description
The Information Technology Support Engineer is a full-time, on-site role based in London. This role focuses on providing technical support to internal teams and program participants, resolving hardware and software issues, and ensuring the smooth operation of IT systems and infrastructure.
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Day-to-day responsibilities include:
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- Responding to help desk tickets
- Diagnosing and troubleshooting technical problems
- Managing user accounts and permissions
- Supporting system administration tasks such as updates, backups, and security configurations
- Assisting with onboarding new users
- Maintaining IT documentation
- Coordinating with vendors or external partners when necessary
- Proactively monitoring system performance
- Implementing best practices
- Contributing to continuous improvement of IT support processes
Qualifications
- Strong Technical Support and Help Desk Support skills to respond to incidents, resolve user issues, and provide clear guidance.
- Solid Information Technology and System Administration skills to manage systems, networks, user accounts, and security configurations.
- Advanced Troubleshooting skills to diagnose, prioritize, and resolve hardware, software, and connectivity problems effectively.
- Relevant experience in on-site IT support within professional or educational environments is beneficial.
- Strong communication skills, customer-focused mindset, and the ability to explain technical concepts in accessible language.
- Ability to work independently, manage multiple tickets, and document solutions and procedures accurately.
- Familiarity with common operating systems (Windows, macOS), productivity tools, and basic networking concepts.
- A relevant diploma or degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
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