Franklin Fitch
Information Technology Support Engineer
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IT Support Engineer
We are working with a globally recognised high-performance engineering organisation to recruit an IT Support Engineer to join a fast-paced technical support team based in Brixworth.
This is an exciting opportunity for someone with experience in an IT Support or Service Desk environment to work within a cutting-edge motorsport and engineering setting, supporting critical infrastructure and operational technology services in a customer-focused role.
The successful candidate will have a strong customer service mindset, a solid understanding of ITIL principles, and the ability to thrive in a high-pressure environment with demanding deadlines and constantly evolving priorities. Excellent communication skills and attention to detail are essential, along with a passion for Elite motorsport.
Purpose of the Role
- Deliver first-class IT operational support across specialised engineering and operational business areas
- Work closely within a small, highly collaborative support team to provide exceptional service to key stakeholders
- Participate in structured shadowing and training programmes to support remote operational teams during live global events
- Balance competing priorities effectively while managing stakeholder expectations
- Deliver operational and project-based technical support against demanding SLAs and tight deadlines
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Key Responsibilities
- Support and deliver technical solutions across all stages of the ITIL service lifecycle
- Provide exceptional customer support while assisting and mentoring wider support team members
- Ensure all work adheres to defined processes, architectural standards, compliance requirements, and industry best practice
- Build strong working relationships internally and with third-party suppliers
- Take ownership of support requests through to resolution and customer sign-off
- Identify opportunities for service improvement across infrastructure, support processes, security, availability, and performance
- Champion continuous improvement initiatives across the IT function
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Required Experience
- Windows 10 / 11 and mobile operating systems
- Microsoft Office / Microsoft 365
- Active Directory and Group Policy management
- Networking fundamentals including TCP/IP, DNS, DHCP, WAN and LAN
- Knowledge of storage systems, monitoring, performance and availability tools
Qualifications
- ITIL Foundation certification
- Degree or equivalent experience
Desirable Skills
- Microsoft certifications
- Cisco CCNA
- Strong interest in motorsport, live operations, or high-performance engineering environments
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