McNally Recruitment Ltd
Information Technology Support Engineer
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Projects Engineer (Dundee)
Our Dundee-based client is seeking a highly skilled and proactive Projects Engineer. As a Projects Engineer, you will plan and deliver IT infrastructure projects that help our clients improve, modernise and secure their environments. You will work across Microsoft 365, Azure, servers, networking, and security technologies, delivering projects from implementation through to completion. Alongside project work, you will provide support and expertise for complex escalated issues from the Service Desk when required. This is a hands-on technical role for someone who enjoys implementing solutions, solving problems, and working directly with customers.
Key Responsibilities
- Deliver IT infrastructure projects, including Microsoft 365 migrations and deployments, Azure implementations, server installations and upgrades, network and wireless deployments, firewall configuration, and security improvements.
- Install, configure, migrate, and maintain customer systems in line with company standards and good practice.
- Manage project tasks effectively, ensuring work is completed on time and communicated clearly to customers and colleagues.
- Provide support and expertise for complex escalated issues from the Service Desk.
- Carry out technical changes in live customer environments while minimising disruption.
- Create and maintain high-quality technical documentation, including implementation notes, diagrams, and handover information.
- Identify opportunities to improve the performance, security, and resilience of customer environments.
- Attend site visits when required.
- Contribute to internal knowledge sharing and continuous service improvement.
- Keep up to date with emerging technologies, security threats, and industry developments.
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Skills and Experience
Essential
- At least 5 years of hands-on commercial IT support experience, at 2nd Line level as a minimum.
- Advanced Microsoft 365 administration and support experience.
- Experience working with and implementing Windows Server environments.
- Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, routing, and firewalls.
- Excellent troubleshooting and problem-solving skills.
- Strong communication skills, with the ability to explain technical information clearly.
- Good organisational skills and the ability to manage multiple tasks effectively.
- Full UK driving licence.
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Desirable
- Experience within a Managed Service Provider environment.
- Previous experience in an infrastructure or project-focused role.
- Advanced networking including TCP/IP, DNS, DHCP, VLANs, routing, and firewalls.
- Experience implementing or supporting Azure services.
- Microsoft or Azure certifications.
- VoIP system experience.
- Experience delivering infrastructure migration projects.
- Relevant IT qualifications or certifications.
PLEASE NOTE – Candidates should NOT require ANY type of visa or sponsorship to work in the UK
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