Burns Sheehan
Information Technology Support Engineer
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IT Support Engineer | Microsoft, Infrastructure, Networking
đź“Ť London - Fully onsite
đź’° ÂŁ40,000 - ÂŁ45,000
We’re working with an established business based in Central London who are looking to add an IT Support Engineer to their internal IT team. This is a broad, hands-on role covering everything from day-to-day user support through to systems, infrastructure, and networking. You’ll be working closely with the Head of IT and will have the opportunity to get involved across a varied technical environment.
What you’ll be doing:
- Providing 1st/2nd Line IT support to users across the business
- Troubleshooting hardware, software, network, and system issues and supporting Microsoft 365, Windows, and Active Directory
- Managing user accounts, access, and permissions
- Setting up and maintaining laptops, mobile devices, and other hardware
- Supporting meeting rooms, Teams, Zoom, and other collaboration tools
- Assisting with servers, virtualization, and cloud technologies
- Monitoring and troubleshooting network and infrastructure issues
- Supporting general IT administration and maintaining documentation
- Getting involved in upgrades, migrations, and wider IT projects
- Helping improve internal IT processes and the overall user experience
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What they’re looking for:
- Previous experience in an IT Support / Infrastructure role
- Strong Windows and Microsoft 365 knowledge
- Experience with Active Directory and user administration
- Good understanding of networking and infrastructure
- Comfortable troubleshooting issues independently and seeing them through to resolution
- Strong communication skills and a good customer-focused approach
- Someone who enjoys being hands-on and getting involved across different areas of IT
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Experience with Macs, Cisco Meraki, firewalls, server migrations, or AD Connect would be useful, but isn’t essential. This would suit someone who enjoys being a generalist, wants exposure across both support and infrastructure, and is looking for a role where no two days are quite the same.
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