identifi Global Resources
Information Technology Support Engineer
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IT Support Engineer
Location: South Lincolnshire / East Midlands – fully office-based, multi-site
Salary: £30,000–£40,000+, depending on experience
Hours: Monday–Friday, 9:00am–5:15pm
Travel: Regular regional travel required
We’re looking for an IT Support Engineer to join an established in-house technology team within a successful professional services organisation.
This is a hands-on 1st/2nd line support role, supporting users across a multi-site environment. You’ll take ownership of day-to-day technical issues while gaining exposure to infrastructure, networking, security and wider technology projects.
The role will have a primary base in the South Lincolnshire/East Midlands region, with regular travel to other regional offices.
What you’ll be doing
- Managing and resolving 1st/2nd line support tickets
- Supporting Microsoft 365, Windows, Outlook and Teams
- Active Directory and user/account administration
- Troubleshooting hardware, software, connectivity and access issues
- Setting up laptops, PCs, workstations, peripherals and new starters
- Providing remote and on-site support across regional offices
- Assisting with device management, patching, upgrades and technology rollouts
- Maintaining accurate ticket and asset records
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Essential experience
You should have practical experience within an IT Support, Service Desk, Helpdesk or 1st/2nd Line Support environment, including:
- Microsoft 365 / Office 365
- Windows desktop support
- Active Directory
- Hardware and device setup
- User/account administration
- Helpdesk or ticketing systems
- Strong troubleshooting and problem-solving skills
- Confident communication with users of different technical abilities
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Knowledge of Intune, Azure, Exchange Online, Group Policy, Windows Server, Hyper-V or networking would be advantageous but isn’t essential.
A degree and previous professional services experience are not required. We’re more interested in strong hands-on IT skills, a willingness to learn and someone who takes ownership of problems through to resolution.
Important
This is a fully office-based, multi-site role. A full UK driving licence, your own vehicle and business-use insurance are essential due to regular travel between regional offices.
This is a strong opportunity for someone with solid IT support experience who wants to broaden their technical skills and progress beyond a traditional service desk role.
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