Skilled Tech Limited
Information Technology Support Engineer
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About SkilledTech Ltd
SkilledTech Ltd is an IT support and managed services provider based in Bishop's Stortford, Hertfordshire. We work with small and medium-sized businesses across a range of sectors — including accountants, professional services and trades firms — supporting their IT, cyber security, Microsoft 365, servers, networking and cloud environments.
We help our clients run their businesses without worrying about their technology, providing responsive support, proactive maintenance and straightforward advice. As we continue to grow, we're looking for people who share our practical, no-nonsense approach to IT support.
The Role
We're looking for an IT Support Engineer to join our team, covering both 1st and 2nd line support. You'll be the first point of contact for many of our clients, resolving day-to-day issues while also handling more technical problems that need deeper investigation. Most of your work will be remote, with occasional visits to client sites across the local area.
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What You'll Be Doing
- Responding to support tickets and calls from clients, diagnosing and resolving IT issues
- Supporting Microsoft 365, Windows, and general desktop/laptop issues
- Managing user accounts, permissions and devices across client environments
- Troubleshooting network connectivity, printers and everyday office IT problems
- Escalating and working alongside senior engineers on more complex issues
- Visiting client sites when a problem needs hands-on attention
- Keeping clear, accurate notes on tickets so issues can be tracked and handed over smoothly
- Helping clients feel confident and looked after, not just "ticket closed"
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What We're Looking For
- Solid experience in an IT support role, ideally within an MSP or similar multi-client environment
- Good working knowledge of Microsoft 365, Windows, and general networking basics
- Comfortable speaking to non-technical clients and explaining things in plain English
- A methodical approach to troubleshooting, with the patience to see issues through
- A full UK driving licence, as the role involves travel to client sites
- A team player who's happy to ask for help and just as happy to give it
What We Offer
- A varied role across a wide range of client environments and technologies
- Support and mentoring from an experienced team
- Room to grow your skills and take on more responsibility over time
Interested?
Send your CV to office@skilledtech.co.uk or apply directly through LinkedIn.
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