Adroit People Limited (UK)
Information Technology Support Engineer
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Greetings
We are Hiring Experienced IT Support Engineer plus DC exp
Role: Experienced IT Support Engineer plus DC exp
Location: Romsey, UK
Working Pattern: Onsite (Mon-Fri 9 AM – 5 PM)
Rate: 200/day
About the Role
We are looking for an experienced IT Support Engineer to provide hands-on support at a development and manufacturing site. This is a broad onsite role covering developers’ PCs, specialist lab and manufacturing equipment, Windows servers, virtualisation, server-room infrastructure and IT assets.
As a key onsite IT resource, you will investigate and resolve a wide range of technical issues, working independently while collaborating with remote IT teams and third-party vendors. Your work will help maintain a reliable and secure IT environment for the site’s development and manufacturing teams.
Skills & Experience
The successful candidate will be an experienced IT professional with a strong hands-on technical background and the ability to support a diverse engineering and manufacturing environment.
They should have:
- Strong experience supporting Windows desktop and server environments.
- Good working knowledge of Windows 10, Windows 11 and Windows Server technologies.
- Strong hardware, software and operating system troubleshooting skills.
- Experience supporting server and network infrastructure.
- Good understanding of LAN, WAN, VLAN, switches, routers, SFPs and fibre/copper connectivity.
- Experience with Microsoft deployment and patching technologies such as SCCM, WDS, MDT and WSUS.
- Experience supporting Hyper-V virtualisation environments.
- Experience with IT asset and inventory management.
- Strong documentation and organisational skills.
- Excellent written and verbal communication skills.
- A strong customer-service mindset, with the ability to communicate effectively with both technical and non-technical users.
- Ability to work independently, prioritise effectively and take ownership of technical issues through to resolution.
- A proactive, self-motivated approach with a willingness to learn and develop.
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Key Responsibilities
End-User & Engineering IT Support
- Hands-on support for engineering and manufacturing users.
- Windows 10/11 desktops, laptops and specialist engineering workstations.
- Hardware, software and system troubleshooting.
- Break/fix support and support for IT equipment within laboratory and manufacturing environments.
- AV troubleshooting and coordination with OEM and third-party support providers.
- Maintain technical documentation, processes and procedures.
Windows OS Ecosystem
- Support Windows Server/Desktop OS.
- BitLocker, endpoint protection and related security technologies.
- Monitor Windows infrastructure health and performance.
- Support OS updates, security patching and compliance activities.
Server Room, Lab & Network Infrastructure
- Install, rack, cable and provision physical servers and network equipment.
- Support patch panels and fibre/copper cabling.
- Install and support workstations, servers and associated peripherals.
- Troubleshoot physical infrastructure and hardware issues.
- Perform preventative maintenance and identify potential issues before they affect users.
- Provide hands-on support for onsite lab network infrastructure.
- Troubleshoot LAN, WAN, VLAN and general network connectivity.
- Support switches, routers, SFPs and fibre/copper connectivity.
- Apply practical knowledge of 1GigE and 10GigE networking.
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OS Deployment & Software Management
- Configure and deploy operating system images across desktops, engineering workstations, lab systems and supported devices.
- Support Microsoft deployment technologies including WDS, MDT and SCCM.
- Support Windows Update and WSUS-based patching.
- Deploy third-party applications, utilities, drivers and internally developed tools.
- Perform firmware and application updates in line with agreed compliance requirements.
Virtualisation
- Support virtual environments using Microsoft Hyper-V.
- Provision and maintain virtual machines, templates and associated libraries.
- Support Microsoft System Center technologies, including Virtual Machine Manager.
- Troubleshoot virtualisation infrastructure issues.
Asset & Inventory Management
- Maintain accurate hardware and software records within the central asset management system.
- Perform hardware audits and inventory checks.
- Manage onsite infrastructure spares and equipment.
- Support goods receiving and asset-tagging activities.
- Track hardware maintenance and renewal contracts.
- Coordinate hardware replacement and support activities with OEM and third-party vendors.
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