Investigo
Information Technology Support Engineer
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IT Support Engineer
London (Hybrid Working- 4 Days Onsite)
Permanent
You will be reporting to the Head of Technology, who is a key member of the Operations Team. We are looking for an enthusiastic and proactive IT Support Coordinator who is passionate about technology and who is looking for a varied role where no two days are the same.
The successful candidate will have the opportunity to gain valuable experience across a broad range of technology disciplines, supporting users, systems, projects, vendors, and technology innovation.
Key Responsibilities for This Role
- Providing day-to-day IT support to colleagues
- Setting up and supporting laptops, mobile devices, user accounts, and technology services
- Managing IT assets, software licenses, and technology inventories
- Liaising with our Managed Service Provider (MSP) and other third-party technology suppliers
- Assisting with technology procurement and vendor management
- Supporting case management systems, document management systems, and Microsoft 365 services
- Helping to create and improve IT workflows, processes, and documentation
- Researching emerging technologies and carrying out market analysis on new platforms and solutions, including AI technologies
- Supporting the evaluation, testing, and implementation of new technology solutions
- Assisting with technology projects, system upgrades, and business improvement initiatives
- Supporting client security questionnaires, RFIs, audits, and compliance activities
- Contributing to cybersecurity awareness and technology best practices
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Skills and Experience
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- Excellent organisational, prioritisation, and communication skills
- High level of attention to detail and a willingness to learn
- Ability to multi-task and manage sensitive documents
- A proactive, professional approach and ability to work to own initiatives to better support the Head of Technology
- The ability to build strong relationships with colleagues, suppliers, and external partners
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