Pearson Whiffin Recruitment Group
Information Technology Support Engineer
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IT Support Engineer – Schools / Education
Microsoft Environment | Enhanced DBS Required
We are looking for IT Support Engineers to provide high-quality technical support across school environments. This is an excellent opportunity for an engineer who understands the demands of supporting IT within education and is confident working across a Microsoft-based infrastructure.
Key Responsibilities
- Provide 1st and 2nd line IT support across school environments
- Troubleshoot desktops, laptops, printers, interactive classroom technology, and other peripherals
- Support Windows 10/11 devices and Microsoft-based infrastructure
- Administer and support Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint
- Manage users, groups, and permissions within Active Directory and Microsoft Entra ID
- Support device deployment, configuration, and management
- Troubleshoot wired and wireless networking issues
- Assist with onboarding and offboarding staff and user account management
- Maintain IT documentation, asset records, and support tickets
- Escalate more complex infrastructure and technical issues where appropriate
- Work professionally within safeguarding-focused school environments
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Essential Experience
The successful candidate will have:
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- Strong knowledge of Microsoft Windows and Microsoft 365 environments
- Experience supporting Active Directory / Entra ID
- Good understanding of networking, including TCP/IP, DNS, DHCP, and Wi-Fi
- Strong hardware and software troubleshooting skills
- Excellent communication and customer-service skills
- The ability to communicate technical issues clearly to non-technical users
- A proactive, organised, and methodical approach to problem solving
Enhanced DBS Requirement
Due to the nature of the role and working within school environments, candidates must hold a current Enhanced DBS certificate.
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