Widen the Net | B Corp™
Information Technology Support Manager
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IT Support Manager / IT Operations Manager / IT Support Technical Lead (Hands-on regional lead/manager role)
Our client is a fast growing media and high tech company:
- Over 6500 employees across 20 offices globally;
- Provide cutting edge augmented reality, virtual reality, and 3D printing technologies
- Developed one of most popular apps that has been used by millions of users
They are looking for a regional IT support manager/technical lead to lead and develop the technical support team:
- Lead, coach, and develop seven direct reports across IT support and service delivery;
- Hold regular 1:1s, manage performance, support hiring, onboarding, training, career development, workload planning;
- Set clear expectations for IT service, technical quality, ticket ownership, documentation and follow-through, share knowledge;
- Act as a senior point of contact/hands-on leader for assigned regional offices, lead support for mixed Windows, Mac and Linux OS, Google Workspace, Jira, Okta, Slack, Confluence, network, JAMF
- Automation and scripting using PowerShell, bash or Python to develop and improve internal tools
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Requirements:
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- 1-2 years experience working as IT support manager or IT operations manager with previous experience working as IT support/service desk
- Working knowledge in Windows OS and Mac OS, networking, Google Workspace, MDM, etc.
- Experience in automation such as PowerShell or Python or bash
- Willingness to work hands-on, support teammates, take accountability for difficult outcomes
Initially 12 months full time inside IR 35 contract and will extend yearly afterwards. Daily rate is £300 (inside IR35). 5 days on site in London.
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