Newport Live
Information Technology Support Officer
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Company Description
Newport Live is a charitable organization dedicated to inspiring people to be happier and healthier through sport, leisure, and cultural activities across Newport. The organization operates major venues including The Riverfront Theatre and Arts Centre, Active Living Centre, Station wellbeing and activity centre, and the Newport International Sports Village, which houses national and regional sports facilities. With multiple gyms, swimming pools, a tennis centre, and a vibrant theatre and arts programme, Newport Live offers extensive opportunities for fitness, sport, and cultural engagement. It also delivers city-wide and regional sports and arts development programmes, supported by a board of trustees and operated on behalf of Newport City Council.
Role Description
We have an exciting and unique opportunity for an exceptional person to become our IT Support Officer. This role is key to managing, developing, and providing Newport Live’s IT services to colleagues and customers.
If you are somebody who is ambitious, driven, professional, and have a passion to inspire people to be happier and healthier, then this role is for you. The successful candidate will be tasked with providing IT support and services to colleagues across the Newport Live workforce.
You will be joining a small IT department and will be a key point of contact for all IT-related queries. The successful candidate will be required to work in a dynamic and fast-paced environment providing IT services in person, remotely, via email, and telephone.
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You will participate in colleague onboarding and offboarding processes, employee account management of accounts in systems such as Active Directory and Customer Relationship Management systems.
- Carry out maintenance and updates to a wide range of IT systems and applications, working with suppliers and partners as needed
- Test and evaluate new technology where required, to ensure technology is functioning efficiently and securely to support business continuity
- Promote cybersecurity best practices and support compliance with IT security policies
Grade 4 SCP 18 – 21, £24,157 - £27,155 plus benefits
Key Operational Responsibilities
- To provide first-class IT support for Newport Live team members. Including resolving support requests over phone, email, digital channels, and in person.
- To participate in colleague onboarding and offboarding processes, employee account management of accounts in systems such as Active Directory and Customer Relationship Management systems.
- To build and deploy desktop and laptop computers, tablets, phones, barcode scanners, card readers, payment devices, printers, photocopiers, and other hardware as required.
- To support the procurement of IT software, hardware, and services, test and evaluate new technology where required, work with suppliers and partners, and assist with implementation as per the requirements of Newport Live.
- To ensure that all IT hardware asset management and technical documentation is kept up to date and accurate.
- To participate in the writing, editing, and revising of IT documentation and guides to develop a self-help and IT support platform across our SharePoint and Employee Management System for all Newport Live colleagues.
- To carry out maintenance and updates to a wide range of IT systems and applications, working with suppliers and partners as needed, to ensure technology is functioning efficiently and securely to support business continuity.
- To provide initial and ongoing guidance and best practice in the use of various IT services, systems, applications, and hardware to Newport Live colleagues.
- Ability to handle confidential company information with professionalism and discretion, including compliance with privacy and GDPR regulations.
- Promote cybersecurity best practices and support compliance with IT security policies.
- To support the IT Department and wider Newport Live workforce as directed by the Head of IT and Digital.
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