The University of Bolton
Information Technology Support Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Company Description
The University of Bolton, part of the University of Greater Manchester community, is dedicated to preparing students for successful professional lives. With around 13,000 students, the University offers a modern, compact campus where individuals are known by name and benefit from smaller teaching groups. Located in the friendly and thriving town of Bolton, the campus is within easy reach of Manchester and Liverpool.
The University’s teaching quality has consistently achieved the highest ratings from the Government’s quality control agency, and more than 30 programs hold professional accreditation. This environment supports both academic excellence and a strong sense of community for learners and staff.
Role Description
The Information Technology Support Officer is a full-time, on-site role based at the University of Bolton campus in Bolton. The role involves providing first-line and second-line technical support to staff and students, including diagnosing and resolving hardware, software, and network issues.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The postholder will:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Respond to service desk tickets
- Manage user accounts and access permissions
- Install and configure workstations and peripherals
- Support audio-visual and classroom technologies
- Maintain documentation
- Monitor system performance
- Assist with routine maintenance and upgrades
- Escalate complex issues to senior IT staff or specialists as needed
The Information Technology Support Officer will work closely with colleagues across the University to ensure reliable, secure, and user-friendly IT services.
Qualifications
- Strong technical support skills across desktop operating systems, standard office applications, and basic networking concepts.
- Experience with hardware troubleshooting, including PCs, laptops, printers, and peripherals, and routine maintenance tasks.
- Ability to support user account management, access control, and incident handling within service desk or ticketing systems.
- Competence in supporting classroom and audio-visual technologies, including projectors, presentation tools, and learning spaces.
- Clear and courteous communication skills, with the ability to explain technical issues to non-technical users and provide excellent customer service.
- Strong organizational and time-management abilities, with attention to detail and a methodical approach to documentation and procedures.
- Relevant IT qualifications or certifications (e.g., CompTIA A+, Microsoft, Cisco) or equivalent experience in an IT support environment.
- Experience working within an educational or public sector setting is advantageous, along with an understanding of data protection and IT security best practices.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location