SISL Global
Information Technology Support Specialist
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Role Overview
We are looking for an experienced Desktop Support Engineer (Band 3) who can provide advanced technical support, handle escalated incidents, and ensure smooth functioning of end-user systems across the organization.
Key Responsibilities
- Provide Level 2 & 3 support for desktops, laptops, OS, and enterprise applications.
- Handle escalations from L1 and L2 teams and resolve complex technical issues.
- Manage patch updates, endpoint security, and compliance checks.
- Support users with network connectivity, VPN, printers, and hardware issues.
- Coordinate with infrastructure/security teams for problem resolution.
- Maintain accurate documentation of incidents, solutions, and preventive actions.
- Participate in IT audits and ensure compliance with company standards.
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Required Skills
Systems
- Windows 10/11
- Windows Server 2003-2019
- Ubuntu Linux
- Mac OS
- VMWare
- Hyper-V
Networking
- TCP/IP
- IPAM
- DHCP
- DNS
- SNMP
- Wireshark
- TCPDUMP
- Observium
- NetBox
Security
- Active Directory
- LDAP/RADIUS
- IPsec/SSL VPN
- 2FA
- Crowdstrike
- ESET
Trading Apps Experience
Candidates will be preferred who have experience with:
- Activ
- AxeTrader
- Bloomberg
- Eikon
- IB Trader Workstation
- LiveVol Pro
- MarketAxess
- Matrix
- Microhedge
- RealTick
- ROX
- Sterling Trader/Manager
- TradeWeb
- Trumid
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Skills & Qualifications
- 3–5 years of experience in Desktop/End-User Support.
- Strong troubleshooting skills in Windows, macOS, O365, VPN, and hardware.
- Hands-on experience with Active Directory, Group Policy, and patch management tools.
- Knowledge of ITIL processes (Incident, Change, Problem Management).
- Good communication and customer-handling skills.
- Preferred: MCSA/MCSE, ITIL Foundation, CompTIA A+/N+.
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