IT Support Specialist

Birmingham (Hybrid)
£45,000 + Bonus + Excellent Benefits

KDR are delighted to be partnering with a well-established and rapidly growing technology-led organisation as they look to appoint an IT Support Specialist to join their team in Birmingham.

This is an exciting opportunity for an experienced IT professional to join a business where technology plays a critical role in driving operational success and innovation. You'll work closely with senior stakeholders, support a broad range of business systems, and have the opportunity to contribute to ongoing technology projects and digital transformation initiatives.

The Role

Reporting into the IT Director, you'll become a key member of a collaborative technology team, taking ownership of day-to-day IT support while helping to improve systems, processes and user experience across the business.

This is a varied role that combines hands-on technical support with project delivery, vendor management and continuous improvement activities.

Key Responsibilities

• Provide first and second-line support across the organisation.
• Troubleshoot and resolve hardware, software and application issues.
• Administration and support of core business systems and platforms.
• Manage user onboarding and offboarding, including hardware and software provisioning.
• Work with third-party technology providers to manage incidents and service delivery.
• Support technology projects, system upgrades and new software implementations.
• Monitor system performance, security and reliability.
• Maintain technical documentation, support processes and user guides.
• Assist with cloud, infrastructure and networking activities.
• Identify opportunities to improve internal systems and technology processes.
• Support business users and act as a trusted technology partner across the organisation.