MECC ALTE (UK) LIMITED
Information Technology Support Specialist
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IT Support Specialist
Mecc Alte UK | Oakham, Rutland | Full-time, on-site
About Us
Mecc Alte UK is part of the Mecc Alte Group, one of the world's leading independent manufacturers of alternators. Our UK team in Oakham works closely with Group HQ and colleagues across the globe, and we're looking for a dependable, hands-on IT professional to join us.
Company Description
Mecc Alte is a globally established manufacturer of alternators, controllers, battery chargers, and governors, operating since 1947 with a strong focus on customer-specific solutions. As the world’s largest independent producer of alternators, the company maintains its independence by not competing in the end market with complete generator sets. Mecc Alte designs and manufactures a wide range of low voltage alternators across facilities in Italy, the UK, China, and India, supported by subsidiaries that provide local sales, distribution, and aftersales service worldwide. The organization places strong emphasis on quality through integrated production processes, rigorous testing, and adherence to international standards. Mecc Alte’s diverse workforce is committed to delivering global support and maintaining the world-class performance of every product.
About the Role
This is a varied, people-facing role at the heart of our business. You'll be the go-to person for keeping our systems, networks and users running smoothly, working as part of a small, close-knit IT team under our IT/SAP Supervisor. It's a fully on-site role at our Oakham site, so you'll be right there with the people you support, which is exactly how we like it.
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We're looking for someone who takes real pride in their work, follows things through to the finish, and enjoys being part of a team that pulls together.
What You'll Be Doing
- Providing first-line support to colleagues in person, remotely and over the phone, resolving hardware, software and network issues through our ticketing system
- Managing user accounts and access across Microsoft 365, Active Directory and SAP, including joiners, movers and leavers
- Setting up and maintaining laptops, desktops, mobiles, printers and telephony (VoIP)
- Supporting SAP users, user access and data reporting across departments
- Carrying out routine maintenance, patching, backups and disaster recovery testing
- Keeping our environment secure with endpoint protection, firewalls and encryption, and helping colleagues stay cyber-aware
- Working with Group IT and third-party suppliers on escalations, improvements and new technology rollouts
- Keeping our asset register, licences and support documentation accurate and up to date
What We're Looking For
- Proven experience troubleshooting hardware, software and network issues
- Windows desktop and Server administration, including Active Directory and Group Policy
- Microsoft 365 administration
- Solid networking knowledge (TCP/IP, DNS, DHCP, VPNs, firewalls)
- Experience with backup systems and an understanding of disaster recovery
- Scripting skills (PowerShell, VBA) and knowledge of SQL/databases
- Familiarity with SAP or another ERP system
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You'll Thrive Here If You Are
- A genuine team player who's happy to roll up your sleeves and help wherever needed
- Reliable, conscientious and committed to doing the job properly
- Patient and clear when explaining technical issues to non-technical colleagues
- Organised, able to juggle priorities, and confident knowing when to escalate
- Proactive, always looking for ways to improve how things work
- Discreet with confidential information
What We Offer
- Between £30-40k dependant on experience.
- 25 days holiday plus Public Holidays
- 5% employer pension contribution
- 4x salary death in service benefit
- Profit Bonus Scheme
- EAP (Employee Assistance Programme)
Location
This role is based on-site at our Oakham facility, so you'll need to be able to commute there daily. Please only apply if this works for you.
Ready to join a supportive team where your work makes a real difference? Apply today.
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