Ampstek
Information Technology Support Specialist
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Role: IT Support Engineer
Location: Chester, UK – Hybrid (50% onsite)
Contract: Inside IR35
Language: German – Mandatory
Job Description
We are looking for an experienced IT Support Engineer to provide technical support to end users in a hybrid environment. The successful candidate will be responsible for troubleshooting hardware, software, applications, and connectivity issues while ensuring incidents and requests are resolved within agreed service levels.
Key Responsibilities
- Provide Level 1/Level 2 IT support to end users.
- Troubleshoot Windows, Microsoft 365, laptops, desktops, printers, and peripherals.
- Support Active Directory, user accounts, password resets, and access issues.
- Troubleshoot VPN, network, email, and connectivity problems.
- Log, update, and manage incidents and service requests using ITSM tools such as ServiceNow, Jira, or Remedy.
- Escalate complex technical issues to the appropriate support teams.
- Maintain accurate documentation of incidents, solutions, and knowledge articles.
- Provide professional and timely support to users in English and German.
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Required Skills
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- 3+ years of experience in IT Support / Service Desk.
- Strong troubleshooting and problem-solving skills.
- Good knowledge of Windows and Microsoft 365.
- Experience with Active Directory, VPN, networking, printers, and hardware/software troubleshooting.
- Experience working with an ITSM/ticketing tool.
- German language is mandatory.
- Good English communication skills.
- Willingness to work 50% onsite in Chester, UK.
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