Geobear Global
Information Technology Support Specialist
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ICT User Support & Enablement Specialist
Location
Hybrid (Commutable distance to either Hatfield or Wolverhampton)
About Geobear
At Geobear, we’re building something incredible. Established over forty years ago, Geobear is a fast-growing ground engineering contractor working across various market sectors including residential, commercial, and critical infrastructure.
We prioritise our values and provide a place where you can be yourself and thrive. Geobear offers genuine opportunities for development, professional growth, and a remarkable career. Driven by our core SPIRE values (Safety, Partnership, Integrity, Respect, Excellence), we solve complex structural problems beneath the surface, saving asset owners time, disruption, and carbon.
What Sets Geobear Apart
Geobear leads the industry with sustainable and efficient ground stabilisation solutions. Our advanced resin injection technology is a non-disruptive, faster, and more reliable alternative to traditional methods.
- Sustainability: Our eco-friendly solutions significantly reduce carbon footprints compared to traditional concrete underpinning, directly addressing ground stabilisation issues worsened by climate change.
- Efficiency: We deliver projects swiftly with minimal disruption, ideal for homeowners, businesses, and infrastructure operators needing rapid turnaround times.
- Innovation: Continuous innovation ensures state-of-the-art, highly effective, and sustainable engineering solutions.
- Culture: We foster a supportive, dynamic, and inclusive culture where every team member can excel and make a direct impact.
Role Overview
You'll become a key user of our IT systems and help people to ensure they get maximum benefits from them by solving their support tickets, doing data entry, training users, and reporting.
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What we value the most is a good attitude and the ability to learn. You confront new challenges with an open mind and you’re not afraid of taking initiative. Group work comes naturally to you and you enjoy working in a team but you are able to work independently as well. You communicate fluently in English.
We offer you an excellent learning and growth opportunity in a non-hierarchical and creative team environment. The position is full-time, but if you are at the end of your studies, the working hours are negotiable. Geobear’s team is supportive and willing to help you get started in your new role, as long as you have the right attitude towards learning and developing yourself.
Key Responsibilities
- Technical Troubleshooting: Responsible for solving ICT tickets
- User Enablement: You will become a key user of our systems, able to spread best practices and secure ways of working
- Responsible for IT purchases across the company and updating ICT asset list
- Manage company user directory and phone systems
- Setup new users and leavers devices according to our processes
- Create training material, train users, and give ICT onboarding training to new joiners
- Admin duties for our key services like Salesforce and Google workspace
- Data entry, user testing, documenting, and trialing & auditing new developments
- Create reports and keep key documents updated
- Organise yearly company events (1 group-wide sales conference, 4 quarterly smaller events)
- Help with ICT development projects
Targets & How you will be measured
- ICT ticket resolved times (Targets: normal 5 days, High 2 business days; critical 24 hours)
- ICT tickets solved first time (Target: 95%)
- IT feedback & eNPS (Target: 9.0)
Qualifications & Key Requirements
- Ability and attitude to learn new systems, AI tools, and concepts
- A genuine passion for helping others, demonstrated by an empathetic, patient approach and a strong commitment to delivering exceptional service.
- The ability to effectively prioritise tasks
- Problem-solving skills, dedication, and commitment to problem resolution
- Skills to organise work and drive multiple tasks towards goal at the same time
- Good communication skills
- A positive and interactive team player
- Proactive and target-driven approach
- The ability to apply knowledge to new situations
- Native / excellent spoken and written English language
- Detail-oriented
- Flexible and willing to do a wide range of ICT-related tasks on multiple systems
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Desirable
- Experience of being a key system user
- Previous experience in IT support, admin, or customer service role
- You may also have experience of Google workspace and CRM systems such as Salesforce
Don't meet every single requirement? We still want to hear from you. At Geobear, we hire for attitude, potential, and curiosity - we can teach you the rest.
What We Offer
- A competitive basic salary
- Healthcare cash plan
- Company pension
- Salary sacrifice car scheme
- £15 per month towards your gym membership
- 25 days annual leave plus bank holidays
- PPE and Geobear uniform supplied
- Opportunities for career progression and promotion
Applications
To keep our process fair for everyone, please submit your application directly through the job advert page, as we can’t accept applications by email.
Have questions, need accessibility support, or require this information in a different format? Reach out to Dom, our Head of Talent Acquisition - careers@geobear.com.
We welcome applicants from all backgrounds and are happy to make adjustments so you can perform at your best.
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