Vanaways
Information Technology Support Technician
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Company Description
Vanaways is a fast-growing UK-based company transforming how businesses and individuals buy, lease, and finance vans. Focused on making van purchasing easier, faster, and more affordable, Vanaways offers a seamless online process supported by expert, non-pushy advice. The company provides tailored finance options and nationwide free delivery to customers across the UK. With a strong emphasis on customer-first service and a 5-star reputation, Vanaways sells over £100 million in vans annually and continues to expand. Team members join a dynamic environment committed to efficiency, transparency, and high-quality customer experiences.
Role Description
This is a full-time, on-site Information Technology Support Technician role based in Pill. The technician will provide day-to-day technical support for staff, including diagnosing and resolving issues with desktop computers, printers, and related hardware and software. Responsibilities include handling support tickets, performing routine maintenance, installing and configuring systems, and monitoring equipment performance to prevent downtime. The role involves assisting with computer repairs, documenting solutions, and supporting the setup of new workstations and devices. The technician will work closely with colleagues across the business to ensure reliable IT operations and a smooth user experience.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications
- Strong Technical Support skills, including handling user queries, ticket management, and issue escalation.
- Hands-on experience with Desktop Computers, including installation, configuration, and basic networking.
- Proficient Troubleshooting abilities for hardware, software, and connectivity issues.
- Practical Printer Support experience, including setup, maintenance, and resolving print errors.
- Competence in Computer Repair, including component replacement and basic diagnostics.
- Solid understanding of Windows operating systems and common business applications.
- Ability to communicate clearly with non-technical users and provide patient, user-friendly support.
- Strong organizational skills, attention to detail, and ability to prioritize multiple requests.
- Previous experience in an IT support role or relevant technical certification (e.g., CompTIA A+, Microsoft) is beneficial.
- Willingness to work on-site in Pill and collaborate effectively within a small, fast-paced team environment.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Pay
27-30k
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location