The Graduate Project
Information Technology Support Technician
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🖥️ IT Support Technician
📍 Location: City of London
💷 Salary: £38,500 per annum
📄 Contract: Temporary to permanent
⚡ Start date: Immediate
🏢 Working arrangement: Fully office based
The Graduate Project is working with a professional organisation in the City of London to recruit an IT Support Technician on a temporary-to-permanent basis.
This is an excellent opportunity for someone with previous first-line IT support experience who enjoys providing hands-on technical support in a busy office environment. You will support colleagues with day-to-day IT issues and help ensure meeting-room technology, presentations, and events run smoothly.
💼 The role
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- Provide first-line IT support to colleagues across the organisation
- Set up, test, and troubleshoot IT and meeting-room equipment for meetings, presentations, training sessions, and events
- Support video conferencing technology, including Microsoft Teams
- Diagnose and resolve issues with laptops, desktops, projectors, screens, microphones, speakers, cameras, and other equipment
- Assist users with hardware, software, connectivity, and general IT queries
- Log, manage, and resolve support tickets within agreed service levels
- Maintain IT equipment, including recording faults, repairs, and asset information
- Liaise with external suppliers where specialist support or repairs are required
- Deliver a professional and customer-focused support service to users at all levels
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👤 About you
- Previous experience in an IT Support Technician, IT Support, Service Desk, or AV Support role
- Proven first-line IT support experience is essential
- Confident troubleshooting hardware, software, connectivity, and meeting-room technology
- Experience supporting Microsoft Teams or similar video-conferencing platforms
- Strong communication and customer service skills
- Highly organized, proactive, and able to manage competing priorities
- Comfortable working independently in a fully office-based role
- Available to start immediately or at short notice
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