Pomeroy
Information Technology Support Technician
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We are supporting Stryker, a prestigious international Fortune 500 company, who is looking for an IT Support Technician to join their dynamic team.
This is a fantastic opportunity for an enthusiastic professional to make a direct impact by ensuring our client’s technology runs smoothly and efficiently.
What you'll do
- Provide second-level deskside and remote technical support for hardware, software, and network issues escalated from L1
- Troubleshoot and resolve problems with Windows and/or macOS endpoints, including laptops, desktops, and peripherals
- Install, configure, and maintain workstations, applications, and OS updates
- Manage user accounts and access using Active Directory / Azure AD and Microsoft 365
- Support onboarding/offboarding processes including device provisioning and decommissioning
- Log and track all incidents and service requests in the ITSM ticketing system (ServiceNow)
- Collaborate with L3 teams and vendors on complex technical issues
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What we're looking for
- 2+ years of experience in an IT support or helpdesk role (L1/L2)
- Solid understanding of Windows 10/11 and/or macOS environments
- Hands-on experience with Active Directory, Group Policy, and Microsoft 365
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience working with ITSM tools and following ITIL processes
- Strong troubleshooting skills and attention to detail
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If you are a motivated professional ready to contribute to a dynamic and growing team, we encourage you to apply.
Join us in delivering high-quality IT support!
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