IT Support Technician

The role of the IT Support Technician is to ensure the stable operation of the in-house computer equipment. This includes planning, installing, configuring, maintaining, supporting and optimising computer, telephony and printer hardware and software. The job holder will work with end users to troubleshoot and resolve incidents in a timely and accurate fashion, respond to service requests and to provide training where required.

The role is subject to the Conduct Rules set by the FCA. You are required to familiarise yourself, and comply, with the Conduct Rules and complete any ongoing training and competence requirements as set by the FCA and SNEL.

Tasks and Responsibilities

• Answering calls from users and creating tickets in the helpdesk ticket system
• Install, configure, maintain, and troubleshoot PC, laptops, telephones and mobile devices
• Install and configure network and local printers
• Management and administration of MS Windows and Apple iOS operating systems and any associated software
• Interact with vendors to maintain and support their products and services
• Ensure connectivity of all workstations to the required internal and external IT services
• Participate in physical installations, moves and changes of IT equipment as required
• Monitor computer performance and provide performance statistics and reports
• Recommend, schedule, and perform improvements, upgrades, and repairs
• Participate in the periodic upgrade and replacement of desktops, laptops, telephones, mobile phones, printers and other related equipment
• Maintain and follow internal processes
• Create and maintain desktop related documentation