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Information Technology Support Technician
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IT Support Technician
đź“Ť Sedgefield, County Durham | Hybrid Working Available
đź’· ÂŁ25 per hour
đź“„ Contract
Must be able to start immediately
We're looking for an IT Support Technician to join a growing technology and engineering business in Sedgefield. This is a fantastic opportunity for someone with experience in IT support, service desk, or technical support environments who enjoys solving problems and delivering excellent user support.
What you'll be doing:
- Providing 1st and 2nd line IT support across hardware, software, Microsoft 365 and user access issues
- Managing and resolving support tickets while maintaining excellent customer service
- Configuring, building and deploying laptops, desktops and mobile devices
- Supporting onboarding and offboarding processes including account creation and permissions management
- Troubleshooting VPN, WiFi, printing and general connectivity issues
- Assisting with system maintenance, updates, asset management and wider IT improvement projects
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What we're looking for:
- Previous experience within an IT Support, Service Desk or Helpdesk role
- Strong knowledge of Windows 11, Microsoft 365 and Active Directory
- Understanding of networking fundamentals and troubleshooting connectivity issues
- Excellent communication and problem-solving skills
- A proactive attitude with a willingness to learn and develop
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Contract Details:
- ÂŁ25 per hour
- Hybrid working available
- Immediate interviews available
- Opportunity to work with an innovative technology business supporting cutting-edge engineering projects
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