East Surrey College
Information Technology Support Technician
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IT 1st Line Support Technician
College locations: East Surrey College (Redhill) and John Ruskin College (Selsdon)
Salary: £28,337 per annum
Hours: Full time (37 hours/week) 08:45-17:00 Monday - Friday
Are you passionate about technology and delivering excellent customer service? We are looking for an enthusiastic and proactive IT 1st Line Support Technician to join our IT Services team and play a key role in supporting the systems and technologies that underpin teaching, learning and business operations across the College Group.
This is an exciting opportunity for someone who enjoys problem-solving, working with people and supporting a modern Microsoft 365 environment. You'll be part of a collaborative team, providing first-line technical support to staff and students while contributing to the continuous improvement of our IT services.
What you'll be doing
- Act as the first point of contact for IT support requests, providing timely and effective assistance via phone, email, ticketing systems and face-to-face support.
- Troubleshoot hardware, software and network issues.
- Configure and deploy devices.
- Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint.
- Assist with account management and user access requests.
- Help maintain accurate documentation.
- Support onboarding and offboarding activities.
- Monitor IT systems.
- Work closely with colleagues to identify opportunities for service improvement.
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What we're looking for
- Proven experience in a 1st Line IT Support role.
- Strong hands-on experience of Microsoft 365 (O365) administration, Microsoft Intune / Endpoint Manager and Windows 11.
- Understanding of Microsoft Windows desktop technologies.
- Excellent communication and customer service skills.
- Ability to work effectively both independently and as part of a team.
- A proactive, organised and solutions-focused approach to work.
If this sounds like you and you will enjoy working in a forward-thinking, friendly, fast-paced, changing environment with state-of-the-art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such as choice of two excellent pension schemes, a brilliant holiday package, free onsite parking, and access to our fully equipped gym along with discounted in-house Spa and Salon treatments.
Applications will however be shortlisted on a rolling basis and we reserve the right to interview and appoint before this closing date. We therefore encourage you to apply at the earliest opportunity to avoid disappointment. As much as we would love to respond to all applicants, due to the sheer volume of applications we receive, we are unable to respond to all unsuccessful candidates.
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Orbital South Colleges Group are committed to Equal Opportunities, encouraging applications from all sectors of the community to reflect our diverse student population. We are also committed to PREVENT and Safeguarding the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment. Both College Campuses are smoke-free zones.
As part of our pre-employment checks, successful candidates will be required to complete an enhanced DBS, references will be taken, and evidence of all qualifications and awards will also be required before commencement of employment. Failure to do so may lead to offers being withdrawn.
Applicants must be eligible to work in the UK as we do not sponsor work permits, and work permits from other organisations are unacceptable as proof of right to work in the UK.
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