Additional Resources Recruitment
Information Technology Support Technician
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💻 Junior IT Support – London
📍 London – On-site
💰 Salary - £25,000 - £30,000
🕒 Full-Time, Permanent
💻 1st & 2nd Line IT Support
🚀 Excellent Career Development Opportunity
An exciting opportunity has arisen for a Junior IT Support professional to join an established IT department within a global organisation. This is a fantastic opportunity for someone at the beginning of their IT career who is looking to develop their technical skills across a broad range of systems and technologies while providing first and second-line support to users.
🔧 What you'll be doing
- Providing first and second-line IT support to users.
- Responding to and resolving IT incidents and service requests.
- Installing, configuring and maintaining desktops, laptops, virtual machines, printers, mobile devices, and peripherals.
- Installing and troubleshooting Windows operating systems and business applications.
- Supporting user account administration and access requests.
- Providing remote support using remote access tools.
- Monitoring device performance and reliability.
- Maintaining IT asset records and technical documentation.
- Assisting with hardware deployments and equipment replacements.
- Escalating infrastructure and more complex technical issues where appropriate.
- Ensuring IT and Cyber Security procedures are followed.
- Liaising with external vendors and suppliers.
- Supporting wider IT projects as required.
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👤 What we're looking for
- Ideally, you'll have:
- A degree in Computer Science, Information Technology, or a relevant IT qualification/apprenticeship – desirable.
- Previous experience within an IT Support, Helpdesk, or Service Desk environment – preferred.
- Good knowledge of Windows 10 and Windows 11.
- Basic Active Directory user administration experience.
- Experience supporting desktop and laptop hardware.
- Knowledge of printers and peripheral devices.
- Basic networking knowledge including TCP/IP, DNS, DHCP, VPN connectivity, and wired/wireless troubleshooting.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer support skills.
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⭐ What's on offer?
A competitive package, excellent exposure to a broad range of IT technologies, and long-term career development opportunities within a global organisation.
If you're currently working in Junior IT Support, IT Helpdesk, Service Desk, 1st Line Support, 2nd Line Support, Desktop Support, or a similar role and are looking for your next opportunity, I'd love to hear from you.
📩 Apply today or message me directly for further information.
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