SRMD Ltd.
Information Technology Support Technician
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IT Support Technician – Short JD
We are looking for a IT Support Technician to provide first-line IT support and resolve day-to-day technical issues for end users. You will troubleshoot Windows PCs, Microsoft 365, password resets, software installations, network connectivity (Wi-Fi/VPN), and hardware-related issues. The role also includes setting up IT equipment, supporting employee onboarding/offboarding, managing support tickets, and escalating complex issues when needed.
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Required Skills:
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- Basic knowledge of Windows OS and Microsoft 365
- Experience troubleshooting PCs, laptops, printers, VPN, and Teams
- Good problem-solving and communication skills
- Familiarity with IT ticketing systems (ServiceNow is a plus)
- Basic knowledge of Active Directory is an advantage
- Relevant IT qualification or equivalent experience
- Customer-focused with a willingness to learn and grow in IT support
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