IT Service Manager

We are looking for a full-time IT Service Manager to join our busy IT Department. The IT Department provides all of Eton College’s information and communications technology services for more than 2,000 users, both inside and outside of the classroom. This is an exciting opportunity for a passionate individual with an aptitude for information technology. The successful candidate will have the oversight and management of the IT Helpdesk who provide ICT support to Eton staff and pupils.

Requirements

To be successful in this role, the incumbent should have:

• Previous experience in IT support and Helpdesk work. Working in an educational environment is preferred;
• Strong understanding of ITIL principles and best practice, ITIL Certification preferred;
• Effective reporting and performance management experience;
• Asset and device lifecycle management experience;
• Previous experience in developing and managing service desk and end user support teams;
• Technical knowledge of: Identity Management and MFA; Cloud & Virtualisation; MDM Software; ITSM Tool administration; AV & Classroom technology; VOIP and mobile Platforms; Learning Management Systems; Asset Management tools; other school applications preferred;
• Knowledge of Microsoft infrastructure, including servers, key services and general networking;
• Excellent customer service skills and a friendly and helpful manner;
• Logical and methodical problem-solving skills;
• Clear and confident communicator, whether dealing with suppliers, pupils, staff or parents;
• A demonstrable aptitude and enthusiasm for information and communications technology;
• Experience of, creating and maintaining accurate and accessible documentation;
• Ability to organise and prioritise changing workloads;
• Attention to detail and a clear desire to see all tasks completed to the highest quality.