iXceed Solutions
Infra Delivery Head
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Role - Infra Delivery Head
Location - London /Milton Keynes, UK (Hybrid)
Type - Permanent
Technical knowledge, skills and expertise
IT Customer Delivery Head or equivalent, Generalist Engineer with an IT background
At least 20+ years in IT and 15+ years in Service Delivery & customer management in the Infrastructure context, especially in Data Center hosting services with below process skills:
- Strong in customer management and networking skills
- Growth mindset for farming additional business with existing customer
- Proven track record in managing large teams in a global organization with global delivery responsibility
- Developing people and acting in a global organization, building networks, and working in a virtual and distributed environment
- Strong IT and technological background are a must, savvy financial understanding and financial management capabilities plus process know-how
- Pro-activeness and customer orientation, drive and willingness to succeed in a complex, transformational environment
- Managing change and strong decision-making capabilities, acting fast and decisive despite uncertainty
- ITIL – at least two intermediate levels (Service Transition & Operations) would be preferred
- Knowledge of Data Center Technologies
- Understanding of Asset Management (CMDB, SAM)
- Knowledge of Lean and Six Sigma
- Project Management – PMP/Prince 2 or similar
- Statistical Process Control methods
- Public Cloud Certification
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Core Competencies mandatory skills:
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- Strong understanding of Managed Services and SLA’s
- Understanding of key Infra sub-domains like Compute, Storage, Network, Database, end user services
- Knowledge of key technology stacks, such as VMWare, Azure, AWS and Docker
- Strong knowledge of ITIL, Lean, Six Sigma or CSI frameworks
- Strong knowledge of key technologies trends related to Cloud & Infrastructure including but not limited to usage of various facets of AI (Generative, Agentic etc.), SRE, Platform engineering, FinOps, XLAs, end user transformation etc.
Preferred Certifications:
- Public Cloud or any Cloud Certification is a plus
- AI related certification is a plus
- At least ITIL V3 foundation certified
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