Waterstons
Infrastructure and Network Engineer
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Who You’ll Be Joining
We’re problem solvers at heart. Sometimes the answer is technology, strategy, a strong cup of tea, or thoughtful conversation. Whatever it takes, we work it out with our clients.
We’re an IT consultancy that helps organisations get the best out of their technology. Our work delivers security, operational efficiency, and innovation through data, software, and seamless user experiences. We take pride in doing this well—and for the right reasons.
Life at Waterstons is friendly, flexible, and built on trust. We hire curious, analytical problem-solvers who can quickly understand and resolve challenges. You’ll receive support while gaining room to grow in an environment that feels human and aspirational. Perks like unlimited holidays and private healthcare are appreciated, but most people stay because it’s a place to do good work with good people.
The Role
Infrastructure & Network Engineer
Location:
- Flexible (hybrid), based between our Durham and Glasgow offices
About the Role
We’re looking for an experienced Infrastructure & Network Engineer to join our expanding global Support Services team.
This role centres on monitoring, maintaining, and improving clients’ physical and virtual networks, infrastructure, and IT systems. Your day-to-day work will involve handling alerts from diverse environments, escalating issues, and ensuring resolutions are communicated clearly and swiftly.
As our clients’ first technical contact, you’ll own problem-solving to deliver customised support across national and international organisations. While hybrid working is available, we expect 5 days/week in the office for the first 6 weeks, tapering to 3 days/week thereafter.
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Responsibilities
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Reactive Support:
- Own ownership of issues arising from alert ticketing systems and infrastructure monitoring boards.
- Communicate directly with clients to resolve issues promptly and ensure satisfaction.
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Proactive Innovation:
- Identify trends in client infrastructure monitoring to improve technical solutions and business value.
- Contribute to shared best practices across organistions.
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Collaborative Effort:
- Support 1st to 3rd line IT services, with onsite client engagements nationwide as needed.
- Work closely with third-party vendors and internal IT teams to resolve infrastructure/network problems.
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Operational Excellence:
- Record time accurately to ensure billing transparency for clients.
What We’re Looking For
Core Requirements
- A strong foundation of IT infrastructure knowledge.
- Experience in high-paced environments such as Managed Service Providers (MSPs).
Nice-to-Have Expertise
- LogicMonitor monitoring experience.
- PowerShell/Bash scripting.
- Familiarity with Windows Server ecosystems:
- Active Directory, DNS/DHCP, SCCM, Exchange.
- Hardware expertise:
- Dell/HP servers (iDRAC/iLO), SAN/storage technologies.
- Virtualisation:
- VMware, Microsoft Hyper-V.
- Cloud exposure:
- Azure, AWS.
- Networking & LAN/WAN knowledge:
- Cisco, Juniper.
- Data & collaboration tools:
- Microsoft SQL Server, Microsoft Teams, and other UC solutions.
- Monitoring/Backup Technologies:
- Veeam, Skyskick replications, other RMM solutions.
- ITIL frameworks understanding (Service Management).
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- Certifications (e.g. relevant vendor credentials, industry accreditation).
How We Take Care of You
- Competitive salary + attractive benefits:
- A focus on work-life balance and agile/flexible frameworks.
- Unlimited holidays (with priority on self-care).
- EV car scheme (via salary sacrifice).
- Investive opportunities: Supported training, certification sponsorships, and career progression.
- employee policies including:
- Enhanced family support policies.
- Extended company sick pay and life assurance.
- Wellbeing:
- Regular mental health initiatives, an employee assistance programme, and private medical insurance.
- Flexible benefits available:
- Dental scheme, eye care vouchers, cycle to work schemes, and season ticket loans.
Security checks are required due to sensitive client industries.
Our Values
We champion diversity, equality, and inclusion, believing that a truly diverse workplace fosters better problem-solving and creativity. We encourage everyone to bring their whole selves to work—to feel valued, understood, and motivated to perform their best work with integrity.
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