Tenth Revolution Group
Infrastructure & Automation Engineer
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3rd Line Infrastructure & Automation Engineer
Location: Hoddesdon, Hertfordshire – 3 days onsite per week
Salary: £45,000 – £50,000 + benefits
Tenth Revolution Group is working with an established organisation to recruit a 3rd Line Infrastructure & Automation Engineer to join their growing IT Infrastructure team. This is an excellent opportunity for an experienced 3rd Line Engineer, Infrastructure Engineer or strong 2nd Line Engineer looking to take on more responsibility across infrastructure, automation and technical projects.
The role is particularly suited to someone who enjoys looking beyond the immediate technical issue and asking "how can we improve or automate this?" You'll be working across a mature Microsoft environment, supporting both Azure and on-premises infrastructure, while also identifying repetitive tasks and developing automation to improve the efficiency of the wider IT function.
The position is approximately 50% 3rd line infrastructure and 50% automation, giving you the opportunity to develop your technical engineering skills while taking ownership of automation projects and wider infrastructure improvements.
The Role
As a 3rd Line Infrastructure & Automation Engineer, you'll sit within a dedicated Infrastructure team and provide senior-level technical support across the organisation. You'll be responsible for:
- Providing 3rd line technical support across infrastructure and Microsoft technologies.
- Troubleshooting and resolving complex escalated technical issues.
- Supporting and maintaining Azure cloud infrastructure.
- Supporting on-premises infrastructure and core Windows environments.
- Managing and troubleshooting Microsoft 365 / Office 365 technologies.
- Working with identity, access and user management across Microsoft environments.
- Using PowerShell to automate administrative and infrastructure tasks.
- Identifying repetitive support processes and looking at opportunities to automate them.
- Developing automation using Power Automate and Microsoft technologies.
- Supporting the design, implementation and continual improvement of infrastructure solutions.
- Contributing to technical projects and infrastructure change initiatives.
- Working with internal stakeholders to understand requirements and deliver technical solutions.
- Producing technical documentation and maintaining appropriate records.
- Taking ownership of technical issues and projects through to resolution.
- Supporting the wider Infrastructure team and contributing to continual service improvement.
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Automation & Improvement
A key part of this position is the automation element. The organisation has a mature IT environment and wants someone who can look at the day-to-day workload and identify opportunities to make things more efficient. You'll be encouraged to:
- Identify repetitive or manual infrastructure tasks.
- Use PowerShell to automate technical processes.
- Build and maintain automation workflows.
- Explore Power Automate and Microsoft 365 automation opportunities.
- Improve monitoring, reporting and operational processes.
- Reduce manual intervention across recurring support tasks.
- Work with the wider team to identify areas where automation can add value.
You don't need to be a dedicated automation developer. What's important is that you're technically curious, proactive and naturally look for ways to improve how things are done.
What We're Looking For
We're looking for someone with a strong infrastructure background who is comfortable operating at 3rd line level and has a genuine interest in automation. You'll ideally have:
- Strong experience working in 2nd or 3rd line infrastructure support.
- Good experience across Microsoft Azure.
- Strong PowerShell scripting experience.
- Experience supporting Microsoft 365 / Office 365.
- Good knowledge of Windows Server and Microsoft infrastructure.
- Experience with Active Directory and/or Microsoft Entra ID.
- Strong troubleshooting and problem-solving skills.
- Experience working across both cloud and on-premises environments.
- A proactive approach to identifying technical improvements.
- Experience working on technical projects rather than purely managing tickets.
- Strong communication and stakeholder management skills.
- The ability to take ownership and work independently.
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Desirable Experience
The following would be highly beneficial:
- Power Automate / Power Automate Flows
- Power Platform
- Azure Automation
- Microsoft Graph
- Intune
- Azure DevOps
- Infrastructure as Code
- Python or other scripting languages
- Automation of monitoring, reporting or deployment processes
- Experience delivering infrastructure projects
- Experience working within a structured ITIL environment
You don't need to have experience across everything listed above. We're primarily looking for someone with a strong Microsoft infrastructure background, PowerShell capability and an appetite for automation.
The Team
You'll join an established Infrastructure function made up of a dedicated team of infrastructure specialists, working alongside a wider technical design function. The organisation also has established 1st and 2nd line support teams, meaning you'll be working within a structured and mature IT environment rather than being expected to handle everything yourself. You'll have the opportunity to take ownership of escalated technical issues while also working on longer-term infrastructure and automation projects.
What's On Offer
- £45,000 – £50,000 salary
- 3 days onsite per week in Hoddesdon
- 25 days annual leave
- Pension matched up to 5%
- Genuine opportunity to develop your automation and infrastructure skillset
- Significant exposure to Azure and Microsoft technologies
- Opportunity to take ownership of infrastructure projects and process improvements
If you're an experienced 2nd/3rd line infrastructure professional who enjoys solving complex problems, working across Azure and Microsoft technologies, and finding ways to automate and improve the way IT operates, we'd be keen to hear from you.
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