Ground Control
Infrastructure Engineer
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Location: Hybrid - Minimum one a day a week in London or Billericay
Salary: Competitive
Contract Type: Full Time, Maternity Cover
Typical Hours: 40 hours per week, Monday-Friday
About the Role
Build, secure and shape the infrastructure that keeps our business moving.
At Ground Control, technology plays a critical role in how we operate, innovate and deliver exceptional service for our customers. As our Infrastructure Engineer, you'll be at the centre of that success, ensuring our on-premise and cloud environments remain secure, reliable and ready for the future.
We're looking for a hands-on infrastructure professional who thrives on solving complex technical challenges, improving systems and delivering robust IT services. You'll play a key role in maintaining our Windows, Azure and virtualisation environments while supporting strategic projects that help drive business growth and innovation.
What You'll Do
In this role, you'll take ownership of our core infrastructure and help ensure the stability, security and performance of critical business systems.
- Design, build and manage our Windows server, Hyper-V and Azure environments, ensuring infrastructure remains resilient, secure and aligned to business needs.
- Support the ongoing development of our cloud platforms, helping to drive the gradual migration of services and workloads into Azure.
- Monitor and maintain infrastructure performance and availability, proactively identifying improvements and resolving issues before they impact users.
- Manage physical and virtual infrastructure, including servers, storage platforms, SAN and NAS technologies.
- Implement security best practices and compliance controls, helping protect business-critical data and systems.
- Lead infrastructure projects from design through to implementation, taking ownership of delivery and long-term support.
- Act as an escalation point for the Service Desk team, providing technical expertise and guidance on complex incidents.
- Maintain accurate technical documentation, ensuring systems, processes and changes are fully recorded and audit-ready.
- Identify opportunities for automation and efficiency improvements, leveraging modern technologies and AI where appropriate.
- Participate in an out-of-hours support rota, helping maintain service continuity across the business.
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What You'll Get
- The opportunity to work with modern infrastructure and cloud technologies across a diverse technology estate.
- Exposure to business-critical projects and digital transformation initiatives.
- The chance to influence how infrastructure services evolve and improve.
- A collaborative, supportive and knowledgeable IT team.
- Ongoing development and learning opportunities.
- Hybrid working with flexibility and travel across the wider business.
- Competitive salary and benefits package.
What We're Looking For
- Proven experience managing enterprise infrastructure environments across both on-premise and cloud platforms.
- Strong technical knowledge of Windows Server, Active Directory, DNS, DHCP and Failover Clustering.
- Hands-on experience with Hyper-V virtualisation and physical server infrastructure.
- Experience supporting storage technologies including SAN, NAS, iSCSI and Fibre Channel connectivity.
- Strong Azure administration experience, including Virtual Machines, Network Security Groups and Storage Accounts.
- Experience with Infrastructure as Code tools, ideally Terraform.
- Knowledge of backup technologies, ideally Rubrik.
- Good understanding of networking principles including VLANs, CIDR and wider network infrastructure concepts.
- Experience administering Microsoft Intune and Hybrid/Azure joined devices.
- Someone who communicates confidently with both technical and non-technical stakeholders and can build strong working relationships across the business.
- A proactive problem solver who takes ownership, works independently and sees projects through from planning to implementation.
- Strong organisational skills with the ability to prioritise workloads and manage multiple priorities effectively.
Desirable:
- Industry certifications such as CCNA, CCNP, MCSA, AZ-900 or AZ-700.
- Experience with Palo Alto Firewalls, Prisma Cloud, switches, routers and wireless networking.
- Exposure to Microsoft Dynamics, Power BI, Jira or Confluence.
- Experience working within structured change management and CAB processes.
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Benefits:
- Competitive salary – aligned with your skills and experience
- Pension scheme – helping you plan for the future
- Recognition schemes – celebrating and rewarding great work
- Private GP service – fast, convenient access to medical support
- Life insurance – providing added peace of mind
- Subsidised gym membership – supporting your health and wellbeing
- Holiday buy scheme – purchase up to 5 additional days of annual leave
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Equal Opportunities Statement
At Ground Control, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered to thrive. We believe that diversity drives innovation and success, and we welcome applications from individuals of all backgrounds, experiences, and perspectives.
We are proud to be an equal opportunities employer. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief, sex, sexual orientation, or any other protected characteristic as defined in the Equality Act 2010.
We actively support and promote an inclusive culture, ensuring fair and equitable treatment throughout the recruitment process and across all stages of employment, including training, development, promotion, pay, and termination. We are committed to providing reasonable adjustments for disabled applicants and employees, and to creating a working environment free from discrimination, harassment, bullying, or victimisation.
We expect all colleagues to uphold our values of dignity, respect, and inclusion. We take a zero-tolerance approach to any form of discriminatory behaviour and are committed to continuous improvement through training, inclusive policies, and accountability at all levels.
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