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Infrastructure Manager
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Infrastructure Manager – Azure / MSP / Infrastructure Operations
Salary: £80,000 – £85,000
Location: Central London
Working Pattern: Hybrid – up to 3 days per week onsite
Employment Type: Permanent
The Opportunity
We are working with a well-established, multi-site organisation operating within a highly regulated, customer-facing environment to recruit an experienced Infrastructure Manager.
This is a senior infrastructure position with responsibility for the ownership, resilience, performance, and continued development of a business-critical technology estate supporting multiple operational locations.
The organisation has recently undergone a significant period of infrastructure modernisation, including increased adoption of Microsoft Azure and the wider Microsoft technology stack.
With much of the core transformation now delivered, the focus is shifting towards stabilisation, optimisation, and continuous improvement – ensuring the environment remains resilient, secure, commercially efficient, and aligned with the needs of the wider business.
A significant proportion of BAU infrastructure delivery is provided through an external Managed Service Provider. As a result, this isn't simply a hands-on engineering position.
The successful candidate will act as the internal owner of the infrastructure environment, combining strong technical knowledge with supplier management, architecture, stakeholder engagement, and commercial judgement.
Key Responsibilities
You will be responsible for:
- Taking ownership of infrastructure services across a complex, multi-site technology estate.
- Maintaining oversight of Microsoft Azure, Microsoft 365, Windows, and remaining on-premise infrastructure.
- Ensuring infrastructure services remain highly available, resilient, secure, and appropriately supported.
- Managing and challenging the organisation's Managed Service Provider and other strategic technology suppliers.
- Holding third parties accountable for service performance, technical delivery, contractual commitments, and value for money.
- Assessing technical proposals from suppliers and determining whether solutions are appropriate, proportionate, and commercially viable.
- Providing technical direction and ensuring the organisation retains appropriate internal knowledge and control within an outsourced operating model.
- Developing and maintaining infrastructure standards, roadmaps, and technical documentation.
- Identifying legacy infrastructure, technical debt, unsupported technology, and areas requiring modernisation.
- Supporting the continued optimisation and rationalisation of the technology estate.
- Reviewing Azure utilisation and identifying opportunities to improve performance and control cloud expenditure.
- Maintaining appropriate disaster recovery, business continuity, and infrastructure resilience capability.
- Supporting and providing senior oversight during major infrastructure incidents.
- Working closely with cybersecurity, applications, service delivery, and other technology functions.
- Supporting infrastructure requirements associated with business change, projects, and individual operational locations.
- Managing infrastructure risks, vulnerabilities, dependencies, and remediation activities.
- Working with senior business stakeholders to understand requirements and translate them into appropriate technology solutions.
- Presenting technical risks, options, and recommendations in clear business language.
- Balancing technical best practice against cost, risk, operational requirements, and commercial value.
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Technology Environment
The wider environment includes technologies such as:
- Microsoft Azure
- Microsoft 365
- Windows Server
- Active Directory / Entra ID
- Intune
- VMware / Hyper-V
- Cisco Meraki
- Fortinet
- Networking and connectivity
- SQL / database technologies
- SaaS and cloud-hosted applications
- Backup, disaster recovery, and business continuity technologies
Candidates aren't expected to be the deepest technical specialist across every technology. The important requirement is having sufficient infrastructure breadth and technical credibility to understand the environment, make informed decisions, and effectively challenge internal and external technical specialists.
What We're Looking For
We're looking for an experienced Infrastructure Manager, Infrastructure Lead, or senior infrastructure professional who is ready to take broad ownership of a business-critical technology estate.
You should bring:
- Strong experience managing or taking senior ownership of enterprise infrastructure environments.
- Good Microsoft Azure and broader Microsoft infrastructure experience.
- Strong understanding of hybrid cloud and on-premise infrastructure.
- Experience across infrastructure resilience, disaster recovery, and business continuity.
- Previous experience working with an MSP or within an outsourced/co-managed infrastructure model.
- The confidence and technical credibility to challenge MSPs and technology suppliers.
- Strong third-party and vendor-management capability.
- Experience supporting complex, business-critical, or high-availability environments.
- Strong stakeholder-management skills, including working with senior non-technical stakeholders.
- The ability to translate technical problems and risks into clear commercial and operational language.
- Experience contributing to infrastructure architecture, solution design, and technology roadmaps.
- Strong understanding of infrastructure security, risk, and governance.
- A pragmatic approach to technology, balancing technical best practice with cost and business requirements.
- Experience leading infrastructure projects, migrations, modernisation, or transformation initiatives.
- The ability to operate autonomously and take accountability for infrastructure decisions.
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Particularly Relevant Backgrounds
Experience supporting a multi-site, customer-facing, or operationally critical organisation would be particularly valuable.
Relevant sectors could include:
- Hospitality
- Leisure and entertainment
- Retail
- Gaming
- Financial services
- Media
- Professional services
- Transport
- Other regulated or 24/7 operational environments
Direct sector experience isn't essential.
The organisation is primarily interested in candidates who understand what it means to support infrastructure where technology availability has a direct impact on business operations, customers, and revenue.
The Person
This role would particularly suit someone who has progressed beyond being purely a hands-on infrastructure engineer but still retains strong technical credibility.
You'll need to be comfortable moving between technical and business conversations – whether that's reviewing an infrastructure design with an MSP, managing a major incident, challenging the cost of a proposed solution, or explaining an infrastructure risk to a senior stakeholder.
You'll be joining an established technology function rather than being expected to rebuild everything from scratch. The opportunity is to take ownership of the infrastructure estate, continue its modernisation, and ensure the organisation gets the maximum value from both its technology and its external partners.
Salary: £80,000 – £85,000 + Benefits
Location: Central London
Hybrid: Up to 3 days per week onsite
Permanent
Apply now for further information and a confidential discussion.
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