HM Revenue & Customs
Infrastructure Operations Engineer
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Job Summary
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We are looking for an Infrastructure Operations Engineer to join the Tooling & Automation team within HMRC’s Chief Digital & Information Office.
The team operates and supports a suite of business-critical tooling services used by product teams across HMRC for infrastructure automation, deployment pipelines, software delivery, and secure access.
Working alongside senior infrastructure engineers, you will support live services, administer tooling platforms, investigate operational issues, process access and service requests, contribute to controlled technical changes, and maintain clear operational documentation.
This is a hands-on operational role offering the opportunity to develop practical experience across cloud infrastructure, CI/CD, automation, and tooling services within a complex enterprise environment.
Job Description
We are looking for an Infrastructure Operations Engineer to join the Tooling & Automation team within HMRC’s Chief Digital & Information Office.
The team operates and supports business-critical tooling services used by product teams across HMRC for infrastructure automation, deployment pipelines, software delivery, and secure access.
Working alongside senior infrastructure engineers, you will help maintain reliable live services and provide practical operational support across the tooling estate. You will monitor services, complete routine operational checks, investigate incidents and service requests, administer user access, support controlled technical changes, and maintain clear operational documentation.
You will also contribute to the migration, stabilisation, and continuous improvement of tooling services, helping product teams use the available platforms effectively and consistently.
The tooling environment includes services such as AWX, Jenkins, GitLab, Nexus, HashiCorp Vault, and bastion services, supported by cloud infrastructure, operating systems, networking, automation, and CI/CD technologies.
This is a hands-on operational role offering the opportunity to develop practical infrastructure-engineering skills within a complex enterprise environment. You will work collaboratively with infrastructure engineers, product teams, service owners, and other stakeholders to support secure, resilient, and well-documented services.
Person Specification
As an Infrastructure Operations Engineer within the Tooling & Automation team, you will support the operation, administration, and continuous improvement of business-critical tooling services.
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Your Key Responsibilities Will Include:
- Monitor tooling services and complete routine operational checks to support service availability and continuity.
- Support investigation and resolution of incidents, problems, and service requests, escalating complex issues appropriately and capturing relevant evidence.
- Administer user access and onboarding requests across tooling platforms, following agreed security, approval, and audit processes.
- Support tooling services including AWX, Jenkins, GitLab, Nexus, HashiCorp Vault, and bastion services.
- Process requests received through the team mailbox and service-management tools accurately and within agreed service expectations.
- Maintain and improve operational documentation, runbooks, support procedures, and user guidance.
- Capture knowledge from incidents, recurring issues, and engineering activity to improve resilience and reduce operational risk.
- Support controlled technical changes, including preparation, testing, validation, and post-implementation checks.
- Contribute to the migration and stabilisation of tooling services on strategic infrastructure.
- Provide practical support and guidance to product teams using the tooling services.
- Work collaboratively with infrastructure engineers, product teams, service owners, and other technical and non-technical stakeholders.
- Participate in Agile ceremonies, planning activities, knowledge sharing, and continuous improvement.
Essential Criteria
Candidates must demonstrate:
- Experience supporting live IT services, infrastructure, or another operational technology environment.
- A working understanding of cloud infrastructure, such as AWS, operating systems such as Linux or Windows, and core networking concepts.
- Practical exposure to one or more operational tooling areas, such as CI/CD platforms, automation tools, source-control platforms, secrets management, or infrastructure support tooling.
- Experience following operational processes for incidents, service requests, access management, or controlled technical changes.
- Ability to investigate issues methodically, capture relevant information, and escalate appropriately.
- Ability to produce accurate, clear, and structured operational documentation or user guidance.
- Strong written and verbal communication skills, with experience supporting users or working with technical and non-technical stakeholders.
- Ability to organise work, maintain attention to detail, and balance operational support with planned delivery activity.
- An understanding of Agile, DevOps, and/or ITIL-based ways of working.
Desirable Criteria
- Experience supporting Jenkins, GitLab, AWX, Ansible, Nexus, HashiCorp Vault, or bastion services.
- Experience working with AWS-hosted infrastructure.
- Experience using ServiceNow, Jira, or comparable service-management and work-tracking tools.
- Experience supporting CI/CD pipelines, infrastructure automation, or containerised services.
- Experience contributing to tooling migrations, upgrades, operational testing, or service stabilisation.
- Relevant cloud, Linux, DevOps, service-management, or infrastructure certification.
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Additional Security Information
This role requires the successful candidate to hold or be willing to hold Security check (SC) clearance.
Salary
Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Benefits
- Generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family-friendly policies.
- Personal support.
- Coaching and development.
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history, qualifications, and previous experiences.
- A separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.
Selection Process
This vacancy is using Success Profiles, and will assess your Experience and Technical skills.
Interviews will take place via video link. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Sponsorship
We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.
How to Download the HMRC App
Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.
Contact Point for Applicants
Job Contact:
Name: Shola Sapara
Email: shola.sapara@hmrc.gov.uk
Recruitment team
Email: unitybusinessservicesrecruitmentresults@hmrc.gov.uk
For more information, visit Working for HMRC: information for applicants - GOV.UK.
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