Essential Criteria

Candidates must demonstrate:

• Experience supporting live IT services, infrastructure, or another operational technology environment.
• A working understanding of cloud infrastructure, such as AWS, operating systems such as Linux or Windows, and core networking concepts.
• Practical exposure to one or more operational tooling areas, such as CI/CD platforms, automation tools, source-control platforms, secrets management, or infrastructure support tooling.
• Experience following operational processes for incidents, service requests, access management, or controlled technical changes.
• Ability to investigate issues methodically, capture relevant information, and escalate appropriately.
• Ability to produce accurate, clear, and structured operational documentation or user guidance.
• Strong written and verbal communication skills, with experience supporting users or working with technical and non-technical stakeholders.
• Ability to organise work, maintain attention to detail, and balance operational support with planned delivery activity.
• An understanding of Agile, DevOps, and/or ITIL-based ways of working.

Desirable Criteria

• Experience supporting Jenkins, GitLab, AWX, Ansible, Nexus, HashiCorp Vault, or bastion services.
• Experience working with AWS-hosted infrastructure.
• Experience using ServiceNow, Jira, or comparable service-management and work-tracking tools.
• Experience supporting CI/CD pipelines, infrastructure automation, or containerised services.
• Experience contributing to tooling migrations, upgrades, operational testing, or service stabilisation.
• Relevant cloud, Linux, DevOps, service-management, or infrastructure certification.

Additional Security Information

This role requires the successful candidate to hold or be willing to hold Security check (SC) clearance.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office closures

For more information on where you might be working, review this information on our locations.

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC, and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

These Sites Are

• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Leeds Locations

Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.

Technical Skills

We'll assess you against these technical skills during the selection process:

• Questions relating to exploring their experience and judgement when supporting live IT services and infrastructure in an operational environment.

Benefits

Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and hear from our insiders or visit Thinking of joining the Civil Service.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate, and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own), applications may be withdrawn, and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles, and will assess your Experience and Technical skills.

How To Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history, qualifications, and previous experiences.
• Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.

Further details around what this will entail are listed on the application form.

Sift

At full sift, your CV will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

During the panel interview, you will be assessed on Experience and Technical questions. Technical questions will be based on experience and judgement when supporting live IT services and infrastructure in an operational environment. Questions may cover monitoring and operational checks, incident investigation, access and service requests, cloud and operating-system fundamentals, networking, CI/CD or automation tooling, documentation, controlled change, and service continuity. Candidates will be expected to explain their personal actions, how they approached the issue, when they escalated or collaborated with others, and the outcome achieved.

Interviews will take place via video link. Sift and interview dates to be confirmed. Please note that circumstances may arise that require the planned interview format to change. We will endeavour to provide you with as much notice of any change as possible.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen, but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and