Hays
Infrastructure Operations Engineer
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Your New Company
A leading financial services organisation is seeking an experienced Infrastructure Operations Engineer to join its technology function. This organisation is committed to delivering exceptional customer service through reliable, secure, and resilient technology platforms. With a strong focus on collaboration, continuous improvement, and employee wellbeing, this is an excellent opportunity to join a business where technology plays a critical role in supporting customers and driving operational excellence.
This is a hybrid role offering flexible working with the expectation to be on-site in central Cardiff 8 days a month.
Your New Role
As the Infrastructure Operations Engineer, you will take ownership of business-critical platforms, including core banking systems, payments services, and job scheduling environments. You will play a key role in ensuring these platforms remain stable, secure, and highly available, while supporting the ongoing development and improvement of operational processes.
- Lead the technical response to major incidents, coordinating recovery activities, providing clear communication to stakeholders, and driving issues through to long-term resolution.
- Act as a senior escalation point within the team, providing expert third-line support.
- Contribute to the successful delivery of operational and service improvement initiatives.
The role will involve managing platform health through enhanced monitoring, automation, and operational tooling. You will oversee system and database administration activities, ensuring performance, resilience, capacity, and recovery requirements are consistently met. You will also be responsible for supporting disaster recovery planning, business continuity testing, and the successful delivery of complex system changes and releases.
Working closely with development, infrastructure, security teams, and third-party suppliers, you will represent IT Operations across a range of technical and governance forums. You will also contribute to the growth of the wider team by mentoring colleagues, sharing knowledge, and promoting best practice across technology operations.
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What You'll Need to Succeed
To be successful in this role, you will have proven experience within IT Operations, Infrastructure, or Production Support environments, ideally supporting business-critical systems within a regulated organisation.
- Strong incident management experience and confidence leading technical discussions during high-pressure situations.
- Experience working with mainframe technologies, particularly Unisys environments, alongside strong SQL Server administration skills including performance tuning, troubleshooting, backup, and recovery processes.
- Experience supporting Windows environments, PowerShell scripting, and Azure DevOps.
- A strong understanding of job scheduling platforms, monitoring tools, and automation principles.
- Solid appreciation of ITIL and ITSM frameworks.
The ideal candidate will demonstrate a proactive approach to continuous improvement, risk management, and service reliability, while also having the ability to mentor and develop less experienced colleagues. Professional certifications within ITIL or related disciplines would be advantageous, as would experience delivering large-scale automation and operational improvement programmes.
What You'll Get in Return
- Salary up to £58,000
- Flexible working (8 days a month on site in central Cardiff)
- 36 days annual leave (including Bank Holidays)
- Excellent maternity (39 weeks fully paid maternity leave) and paternity leave (20 weeks paternity leave), as well as fertility treatment, adoption, surrogacy, and fostering leave and flexibility for carers.
- Private Medical, 4x Life Assurance, plus other employee discounts schemes.
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In return, you will have the opportunity to work within a collaborative and forward-thinking technology team, supporting critical systems that have a direct impact on customers and business operations. You will gain exposure to a varied technical environment, work on high-profile projects, and benefit from opportunities for professional development and career progression. The role offers flexible hybrid working arrangements alongside a comprehensive benefits package and a supportive culture focused on employee wellbeing and inclusion.
What You Need to Do Now
If you're interested in this opportunity, apply now to be considered. If this role is not quite right for you but you are looking for a new position within Technology, please contact us for a confidential discussion about your career.
Desired Skills and Experience
To be successful in this role, you will have proven experience within IT Operations, Infrastructure, or Production Support environments, ideally supporting business-critical systems within a regulated organisation.
- Strong incident management experience and confidence leading technical discussions during high-pressure situations.
- Experience working with mainframe technologies, particularly Unisys environments, alongside strong SQL Server administration skills including performance tuning, troubleshooting, backup, and recovery processes.
- Experience supporting Windows environments, PowerShell scripting, and Azure DevOps.
- A strong understanding of job scheduling platforms, monitoring tools, and automation principles.
- Solid appreciation of ITIL and ITSM frameworks.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy, and Disclaimers which can be found at hays.co.uk.
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